We have an exciting opportunity to join Cambridge English as Quality and Compliance Coordinator. In this role, you'll help maintain our centre network, ensuring centres are well-supported and comply with regulations. If you enjoy working with people globally, collaborating with colleagues, and improving processes, we want to hear from you!
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
As a Quality & Compliance Coordinator you will manage documents and work instructions for Assessment Specialists, handle internal and external queries, and coordinate the dispatch of materials. You will also process expenses and claims and assist in developing and testing new systems, processes, and services as required.
You will support the Cambridge English worldwide centre inspections programme by:
- Planning and coordinating inspections across our Centre Network.
- Planning, conducting and reviewing remote appraisals of exam centres.
- Reviewing inspection report forms to ensure correct ratings are awarded and preparing action plans based on overall ratings.
- Interpreting and applying regulations from the Inspector Handbook, Exam Day Booklet, and Centre Handbook, making regulatory decisions, and advising centres and Assessment Specialists.
- Performing security checks, including analysing exam-related data.
You will also assist external stakeholders by
- Organising and delivering training for contractors, internal staff, and customers.
- Managing travel arrangements and risks for third-party contractors.
About you
You should be able to
- Work independently, handling difficult situations calmly and professionally, while managing customer expectations effectively.
- Communicate clearly, both in writing and verbally, with people at all levels and demonstrate key behaviours of collaboration, innovation, improvement, and responsibility.
- Plan and organise your workload, managing competing priorities and tight deadlines, while having experience in administrative support, preferably in a customer support environment.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential apply now
We review applications on an ongoing basis, with a closing date for all applications being 23rd March 2025 although we may close it earlier if suitable candidates are identified. Interviews are scheduled to take place week commencing 7th April 2025.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
