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Closing soon
We are not looking for people with previous pensions experience. If you are a Graduate or have recently completed your A Levels, have passes in a mathematics based qualification and have strong excel (vlookups, macros) we want to hear from you. We will provide you with the training and support to succeed in your role. We will also put in place a succession plan so you are able to further build your career at Capita.
Key responsibilities
- To work with the Senior Data Technicians, Scheme Events Leads and Scheme Event Manager to deliver requirements for Scheme Events and Projects (time scales, deliverables, quality, sign off) and to input into the planning process.
- To be responsible for the accuracy and quality of Scheme Events and Projects.
- To correspond and build working relationships with clients and Capita colleagues.
- Identify and report risks and breaches immediately to line management and/or the Operational Risk & Compliance Department.
- Regularly review the effectiveness and efficiency of existing systems and controls and make suggestions to continually enhance service delivery, improve processes and reduce potential complaints and business risks.
- Identifying and reporting risks and breaches immediately to the Breach Specialists and Service Delivery Manager and to the Operational Risk & Compliance Department and ensuring the appropriate controls are in place to facilitate this.
- Adhere to Quality Management Systems and comply with pensions and FCA regulations and initiatives, for example, Treating Customers Fairly (TCF).
- To support and assist the management team where required in all aspects of service delivery and business support for example, ad hoc projects, auditing, etc.
Key tasks
- To deliver key projects and scheme events.
- To promote the provision of a first class experience for customers and to share knowledge and expertise with other team members.
- Performs data processes, including the following:
- Running and specifying data extracts from the administration system including bespoke reports.
- Transforming extracted data or data received into the required format and structure
- Performing and specifying data uploads to the administration system
- Building Mail Merge letters
- Performing bulk calculations in Excel
- Creating audit trails of all work and communications using the Team’s best practice.
- Testing bulk communications and calculations using the Team’s best practice.
- Providing project updates and time scales to Scheme Events Leads, Project Managers and Scheme Event Manager.
What we’re looking for
- Accuracy, attention to detail and quality management
- Excel - Demonstrate the ability to use filters, sorting, pivot tables (rows, columns, grouping, filters and totalling).
- Excel – Can use formulas including lookups, IF and nested IF statements, date calculations and formatting of cells to specific guidelines.
- Excel - Can import data/text files and use data validation
- A Level Maths or Degree with maths element or Work experience involving complex data analysis
Benefits
- 23 days holiday (rising to 27) with the opportunity to buy extra leave
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
