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Capita is looking for an Operations Support Consultant to work for our travel division, dealing with a variety of rail and hotel enquiries. This role would particularly suit an individual who has a strong background in customer service and administration, who would enjoy a role that is primarily focused on problem-solving for our customers.
The role will be initially office based from Derby, however once competent in the role, there will be scope for hybrid working in the future.
What will you deliver?
Initially you will work on our Rail travel team, which includes travel administration, including refund queries, rail ticket printer queries and general day to day administration related to rail bookings.
Once competent, you will be upskilled to include our Hotel administration which includes booking queries (both from suppliers and customers), resolving check-in issues, payment and refund queries, conformation resends, bookouts and overseas international bookings.
You will mainly be dealing with cases where a specific issues has arisen from a rail or hotel booking, so this role requires an individual who really enjoys problem solving and helping others.
What can we offer you?
In this role, you will be given fantastic training and development for your career in financial services. You will also be given the following:
- Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave…and plenty more.
- Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
What are we looking for?
- Previous demonstrable customer service experience, ideally in an office-based role but we would consider individuals from a retail (or similar) background.
- Keen to learn and progress skills and experience, as plenty of training will be provided.
- A pro-active and can-do approach to work, able to think quickly to come up with solution to customers’ issues, and push yourself to achieve positive outcomes.
- Able to work effectively as part of a larger team.
- A positive mindset.
What’s Next?
If this role is of interest to you, please click below to register, apply and track your progress! A member of our Resourcing Team will review your application and be in touch.
Equal Opportunities
We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email Iqbal at reasonableadjustments@capita.com or call 07784 237318 and we’ll get back to you. For more information about equal opportunities and process adjustments, please visit the Capita Careers website.
