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    4. Caterpillar Rep Development Program: Northern Europe Product Support Operations Solihull 2023
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    When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

    This program is open to recent college graduates and professionals with industry experience and is designed to build the employees skill sets within a specific industry; following completion of the program, you will move to either a field-based position supporting Caterpillar Dealers and customers or to another long-term position that will then lead to a field-based role.

    What is the Program?

    Each person hired into the Caterpillar Representative Development Program is assigned a coach to help guide your progression through the Program. You will receive personalized onboarding, soft-skill, sales and technical training specific to your field assignments, and participate in a variety of rotations across the business to ensure you have the means necessary to achieve your career goals.

    Training

    You will start your journey with a common 10-week training program (called the MTC “bedrock”) where you will learn about Caterpillar products, our Services, and the company strategies per industry, participate in influencing skills curriculum, build and expand your network and be exposed to dealers and customers in EAME region.

    Rotations

    Work in various roles throughout Caterpillar, learning strategy and products to help you advance in your future field position

    Released with all the experience and knowledge you will need to partner with Caterpillar Dealers or initially with Caterpillar reps in some cases to drive strategy alignment and customer loyalty

    Job placements support the employee to eventually become a Product Support Operations Representative.

    The Product Support Operations Representative job duties include

    • Facilitate/drive execution of strategic Service and Parts Operations initiatives
    • Track the program metrics and attributes to attain global consistency among dealers and across industries
    • Conduct detailed analysis of dealer Parts and Service operations with special emphasis on streamlining processes and improving dealer capability, capacity and profitability
    • Support rollout of new products, services and solutions (e.g. products, parts, customer service agreements, other service solutions and initiatives)
    • Sales Operations. Planning. Gather future events expected on the market that will influence the supply chain in collaboration with Aftermarket sales teams (Cat and Dealers) to support parts sales forecast needs.
    • Liaising with dealers, customers and other Caterpillar personnel to analyze, identify and develop solutions that are strategic in nature.
    • Lead project teams made of subject matter experts and drive dealer transformation through innovation, prioritization, and execution of projects.
    • Learn how to influence through strong communication skills to sustain the engagement of your partners, internal (Cat) and external (Dealers) and to drive strategic alignment and customer loyalty

    Required Qualifications

    • Requires a Business or Engineering degree or the equivalent
    • Industry experience required
    • Must be willing to travel 25%-70% depending on the role
    • Good communication, leadership, interpersonal and collaboration skills
    • Be willing to live in a different country for up to 3 months for a specific rotation

    Desired Qualifications

    • Previous technical internship or entry-level marketing experience preferred
    • Demonstrated technical and non-technical aptitudes are highly desired
    • Intermediate proficiency with any of the following: Construction Equipment, Mining Equipment, Diesel Engines, Natural Gas Engine

    Recruitment Steps

    • Application deadline 14th April 2023.
    • Online assessment to complete following your application.
    • Initial interview screen (video call) with Talent Acquisition.
    • Panel Interviews (Online/Face to Face) week commencing 24th April 2023.
    • Offer week, commencing 5th May 2023.
    • Start date – 1st August 2023

    We look forward to receiving your applications.

    NB. The panel cannot make assumptions when shortlisting therefore please demonstrate your qualifications and experience on your CV relevant to the criteria outlined.