Payroll & Benefits Coordinator

CFC is a specialist insurance provider, pioneer in emerging risk and market leader in cyber.

Our global insurance platform uses cutting-edge technology and data science to deliver smarter, faster underwriting and protect customers from today’s most critical business risks.

Headquartered in London with offices in New York, Austin, Brussels and Brisbane, CFC has over 500 staff and is trusted by more than 100,000 businesses in 90 countries. Learn more at cfcunderwriting.com and LinkedIn.

Role Definition

As a growing People team supporting c. 500 employees across our UK (London), US (New York), and European (Brussels) offices, we’re looking for an enthusiastic and detail focused Payroll Coordinator to join the team and help to deliver an exceptional employee experience at CFC.

This role will also act as our first line support for all employee related payroll and benefits queries and you will perform all necessary activities to coordinate and administer our payrolls and employee benefit plans, working closely with our managed payroll providers, and the HR and finance team, to ensure an efficient and smooth-running payroll service. You will also help to support end of year processing for payrolls & benefits, and also work on new projects and initiatives with the HR team.

This is a great opportunity to be part of a an expanding and ambitious team who are looking to continually improve our policies, processes, and systems to create the best experience for our people.

Responsibilities & Accountabilities

Payroll

• Input accurate and timely payroll data for monthly UK (London office), European (Brussels office) payrolls, and the bi-monthly US payroll (NYC office and remote based US employees).
• Help run and check pre-commit reports, resolve corrections before payroll cut-off dates and ensure highest levels of data accuracy and cleanliness in ADP iHCM and SagePeople (HRIS).
• On-board new joiners and process and off-board leavers, handle salary/pension changes and processing of sickness/absence, maternity/paternity leave.
• Liaise with external payroll software providers (ADP and FMP) as required to raise queries, and to log payroll processing system issues for resolution.
• Help maintain required payroll records and reporting and assist with end-of-year preparation and associated data submitted to the HMRC.
• Respond to and handle payroll related queries from staff (e.g. payslips and P60 queries).
• Help create data analysis and reporting as required, to support monthly/annual payroll reporting, and ad-hoc reporting required from the finance team.
• Helping to ensure that payroll processes, policies and documentation are kept up to date, and supporting with external payroll audits.

Benefits & pension administration

• Act as a primary point of contact for employee benefit plans via phone, email, or face to face.
• Respond to and resolve pension scheme queries from employees and our pension scheme provider. referring complex queries to the Payroll & Benefit Specialist and/or HR Manager.
• Co-ordinate all new joiners (as part of the HR induction team) and help explain CFC’s core and voluntary benefit plans to new joiners (UK and US) and existing staff joining CFC benefit plans.
• Off-board leavers, and process relevant data for leavers in relation to benefit and pension plans.
• Support with the pension auto enrolment process of employees into CFC’s pension scheme, and generally help to ensure excellent administration of all associated employee and pension data.
• Update and communicate UK & US employee benefit plan guides and information to help regularly promote and communicate benefit plans (incl. new plans or revisions) to employees.
• Assist with the annual renewal process for CFC UK and US employee benefit plans (e.g. private medical, income protection scheme, life insurance schemes.

General

• Support the HR/payroll with annual pay reviews and salary & bonus awards.
• To maintain appropriate confidentiality of information relating to the Company and HR data and maintain compliant with secure data.
• Provide support and cover for the HR Team Administrator during periods of absence.
• Update and maintain CFC Circle (HRIS) in conjunction with the HR administrator.

Skills & Ability

• Excellent administration skills (e.g. online document management) and attention to detail.
• Excellent communication skills, both verbally and written.
• Good planning, organisation and prioritization skills (working to deadlines and payroll cut-offs).
• Able to work independently with a proactive self-starter attitude.
• Good problem solving, and analytical thinking.Education and Qualifications• A relevant UK payroll (e.g. CIPP) certificate/qualification (or working towards it) is preferred.
• Educated to A Level standard or equivalent
• Degree level education is preferred but not essential

Core Values

Love what you do:
We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

Challenge everything:
We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.

Have fun, be good:
Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.

CFC is committed to the principles of equal opportunities and creating an environment in which all individuals are always treated with dignity and respect. We encourage a diverse corporate culture of openness and appreciation to create an environment in which your talent can be developed in the best possible way. Should you require any reasonable adjustments at any stage of the recruitment process please let us know.

The information contained within this job description is not intended to be an all-inclusive list of the duties and responsibilities of the role. The role holder may be required to perform other related duties as assigned. CFC Underwriting Limited may at its discretion, assign or reassign duties and responsibilities as appropriate.