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Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
The Role
- Driving customer satisfaction by achieving key performance metrics - PLT, OPD, CRD & Backorder targets, including resolution of service impacting issues
- Attending supply chain reviews to secure dates, optimize lead times, monitor prioritization, allocation, etc.
- Fostering good working relationships with remote supply chain groups to achieve customer service targets
- Ensure efficient customer communication on delivery status, issues and recovery plans.
- Resolution of service impacting issues.
- Communication of order book changes, e.g. decommits, pull ins, ship holds, recovery plans, options to swap, etc.
- Pro-active identification and communication of potential escalations to facilitate early recovery action plans
- Identify risk to revenue assurance from a supply chain perspective, and work to resolve
- Chair weekly order board calls with internal customers to review order books, delivery issues, recovery plans, BTR, upcoming projects and associated demand
- Tracking shipments, waybills, and PODs, resolving credit ship holds
- A Class OOB approvals/uplift
- Ensure OOB orders get priority shipment, and follow up on RMA status of failed units
- Track MOL and CRMA’s
- Will provide back up support for Order Management for CGSI (Ciena Government_
Ideal Profile
- High degree of professional maturity and well-developed business skills
- Experience managing multiple priorities simultaneously with demonstrated ability to work well under tight timelines
- Excellent interpersonal skills will be required due to high level of cross-regional and functional interaction
- Ability to build strong working relationships with internal customers through weekly orderbook and delivery status calls
- Strong and confident communication skills both written and verbal, with the ability to operate at all levels, including presentations.
- High attention to detail and able to achieve demanding targets
- Tenacity, problem solving skills and a strong will to succeed
- Competency/experience in MS tools (Outlook, Excel, PowerPoint, Word)
EducationExperience
- University/College Degree
- Ideally a graduate in Supply chain or Business discipline
- Experience with Oracle or another ERP systems a plus
About Ciena Our People Promise Employee benefits
Ciena is a networking systems, services, and software company that besides being a Global leader in Optical Networking technology, is an evolved market player in IP/Packet technology and Software Automation domain (BluePlanet).
Being globally recognised as a Great Place to Work company, Ciena continues to build upon its legacy of providing an open, flexible and cohesive work environment.
Our people promise
Our success is Rooted in People, as together, we Make a Difference, Are Empowered and Feel Included to create a culture of belonging, vibrancy and happiness.
Ciena is rooted in people, from the individuals who work here, to customers, partners, suppliers and the communities we live and work in - everyone!
We get that our everyday interactions shape who and what we are. So, whilst we build technology, we also build relationships!
Benefits
At Ciena, we value the commitment, skill, and dedication of all our employees. We know how much work goes into making the company a success. We strive to provide our employees with competitive benefits. Ciena is concerned with employees and will continue to offer benefits that meet your needs.
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
