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    Circet's Home division requires a Junior IT Assistant to join us on a 3 month contract.

    The purpose of the role is

    • To support and maintain the Microsoft desktop environment required to operate the business.
    • To support the field based engineers using Mobile and Windows devices
    • To provide all end users within the business with a high level of support to enable them to perform their daily activities.
    • To assist the team (including undertaking travel to other locations) in certain specified projects
    • To be involved in the life cycle of projects
    • Work in partnership with other departments as required ensuring correct exchange of knowledge

    Responsibilities

    • Regular contact with the IT Manager to report progress and to be involved in regular team meetings to discuss issues affecting the team.
    • To install, configure, maintain, and support company PC’s, Server and Hardware
    • Creating/maintaining user and technical specifications/documentation
    • To maintain and support the workforce on IT issues (Hardware & Software)
    • To be responsible for making sure daily backups have been completed and the retrieval of any files
    • To coordinate the support and maintenance of the company’s telephone and voice mail system
    • To undertake management of the hardware and software inventory, making sure all IT hardware is asset tagged and recorded into the IT system
    • Support the team with logging of and management of user calls to the Help Desk
    • To undertake preventative maintenance of hardware and software
    • Required to do a one week in three Out of Hours on call support and planned maintenances after a relevant probationary period
    • Handle requests from both internal and external customers
    • To take detailed information over the phone of IT issues allowing resolution in a prioritised order