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Junior IT Assistant Stevenage 2024

Rolling deadline

Circet's Home division requires a Junior IT Assistant to join us on a 3 month contract.

The purpose of the role is

  • To support and maintain the Microsoft desktop environment required to operate the business.
  • To support the field based engineers using Mobile and Windows devices
  • To provide all end users within the business with a high level of support to enable them to perform their daily activities.
  • To assist the team (including undertaking travel to other locations) in certain specified projects
  • To be involved in the life cycle of projects
  • Work in partnership with other departments as required ensuring correct exchange of knowledge


  • Regular contact with the IT Manager to report progress and to be involved in regular team meetings to discuss issues affecting the team.
  • To install, configure, maintain, and support company PC’s, Server and Hardware
  • Creating/maintaining user and technical specifications/documentation
  • To maintain and support the workforce on IT issues (Hardware & Software)
  • To be responsible for making sure daily backups have been completed and the retrieval of any files
  • To coordinate the support and maintenance of the company’s telephone and voice mail system
  • To undertake management of the hardware and software inventory, making sure all IT hardware is asset tagged and recorded into the IT system
  • Support the team with logging of and management of user calls to the Help Desk
  • To undertake preventative maintenance of hardware and software
  • Required to do a one week in three Out of Hours on call support and planned maintenances after a relevant probationary period
  • Handle requests from both internal and external customers
  • To take detailed information over the phone of IT issues allowing resolution in a prioritised order
Rolling deadline