Applications for this job are now closed
Citizens Advice Leeds is working for a fairer society where people are free from the effects of poverty and injustice. We are a local charity helping over 30,000 people a year to resolve financial, housing, employment and other legal issues. If you’d like to join our team helping service users find solutions to their problems, we have a number of opportunities open to qualified and trainee candidates.
The role
As an Energy Project Advice Worker you will join our Energy Team and play a key role in ensuring our clients receive good quality generalist advice with a focus on alleviating fuel poverty, working across telephone and digital channels.
Some of the key attributes needed for this role
- You should be well organised with the ability to work independently.
- Strong verbal and written communication skills are essential
- The ability to listen, engage and empathise with potentially vulnerable clients.
- Strong communication and IT skills
- The ability to quickly navigate information systems and a focus on delivering team targets
Applications are invited both from qualified/experienced advisers, and from motivated candidates looking for a career development opportunity in the advice sector. As a trainee you will develop the skills to deliver advice over the phone and online, covering a range of subjects including energy, welfare rights. We’re offering training and support to enable you to achieve full competence in 6-8 months.
About us
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to national Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
