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We employ over 220 people and are one of the largest and most diversely funded Local Citizens Advice within the network. We are modern, innovative and progressive aiming to provide the advice people need for the problems they face and to improve the policies and practices that affect people’s lives.
The role
We are recruiting Trainee Generalist Advisers and have vacancies on our Energy and Welfare Benefit Teams. This is an exciting opportunity to join our teams that give consistent high quality generalist level advice.
About you
- At least 6 months experience of giving information/guidance to clients either within CAM or in the public/charity sector or a regulated environment such as banking/insurance
- An understanding of current issues facing disadvantaged groups in society, including fuel poverty (experience of supporting clients with these types of issues would be an advantage)
- Experience of working without close supervision and the ability to work to deadlines/manage time to ensure KPIs are achieved
- Excellent interpersonal and communication skills
- The ability to work flexibly as part of a team
We can offer comprehensive training and support to enable you to achieve competence as a Generalist Adviser within 6-12 months. Once trained, the successful applicant will be working across a range of services responsible for delivering advice on benefits, debt, employment, energy and housing both locally and regionally.
