Are you early in your IT career and looking for an exciting opportunity to develop hands-on technical skills? Are you passionate about problem-solving and delivering excellent support to customers?
Computers For Flooring, part of the ClearCourse Group, is looking for a proactive and motivated IT Support Technician to join our growing team in Cardiff. This is your chance to work in a dynamic, customer-focused environment where every day brings something new. You'll support a range of IT systems, including our specialist in-house software, and be a key part of a team delivering fast, friendly, and effective technical support.
What you’ll be doing
- Provide first-line support to customers via email and telephone, troubleshooting issues efficiently and effectively
- Train new users and deliver online demonstrations of our in-house software systems
- Manage support inbox queries, filing completed tickets and ensuring prompt responses
- Administer Office 365 licences, user accounts, and software deployments
- Remotely connect to customer systems to diagnose and resolve technical problems
- Use Microsoft Excel for data formatting and importing into databases
- Handle virtual machine (VM) support, onboarding of customer environments, and pipeline management
- Assist with the testing and rollout of new software updates
- Track and analyse recurring issues to improve long-term support outcomes
What we’re looking for
- A strong interest in IT and good working knowledge of both hardware and software systems
- Awareness of current IT trends and a willingness to learn on the job
- A customer-focused mindset with excellent communication skills
- Ability to prioritise tasks and manage time effectively
- A collaborative team player who thrives in a dynamic environment
- IT-related qualification (preferred but not essential)
- Ideally 1 year of experience in technical support and/or customer service
Why join us
We’re part of ClearCourse, a fast-growing group of software and payments companies with a strong focus on innovation, collaboration, and personal development. We’re proud to support our employees with a working culture that values creativity, inclusivity, and growth.
You’ll benefit from:
- 25 days annual leave + your birthday off
- Private medical insurance (Bupa), including mental health and optical cover
- Cash plan to support everyday health costs
- Life assurance – 4x your base salary
- Group income protection – 75% of salary for long-term illness
- Enhanced parental leave and family wellbeing support via Peppy Health
- Employee discounts and perks through Perkbox
- Bike to Work scheme
- Generous pension contributions
- Training budgets and reimbursement for professional qualifications
Apply now
If you're ready to take the next step in your IT career and join a supportive, growing company where you can learn, grow, and thrive—we’d love to hear from you.
