Graduate Client Software Tester 2022

An opportunity has arisen for a skilled and effective individual to join Winterflood Business Services (WBS) on a permanent contract as a Graduate Client Tester. The successful individual will support the implementation of new clients and work on a variety of ongoing projects supporting business services and the Business Project Managers, as well as being the business’s SME on User Acceptance Testing (UAT). The role sits within WBS Client Implementations and works very closely with Operations, Product, QA and Dealing. The role reports into WBS’ Senior Test Manager. The Client Implementations team is responsible for the successful onboarding of clients on the WBS Dealing and Custody platform across the full project lifecycle from requirements gathering, testing, release to production and closure.

The Graduate Client Tester is responsible for establishing test criteria based on business requirements or user stories, for communicating test conditions to internal and external stakeholders and maintaining direct relationships with other experts across the organisation. The successful candidate will primarily be delivering test phases for clients being onboarded onto WBS’ Dealing or Dealing and Custody platform as well as supporting UAT on Production defects and Product build items.

Responsibilities

• Responsible for the production of test scenarios, end-to-end test scripts and other UAT documentation including System Testing, User Acceptance Testing, Regression testing (if applicable and with the QA Team), Business Process Proving & Model Office.
• Responsible for client facing test scripts and scenarios.
• Responsible for documenting processes where applicable and maintaining documentation for both internal and external use. Maintain client facing testing documentation such as User Guides.
• Provide demonstrations of the WBS Dealing and Custody platform to potential clients on the sales pipeline or existing clients who are possibly extending their offering
• Supporting the training of end users and at times, visiting clients and training staff on functionality
• Working closely with the business throughout UAT to ensure the successful outcome of testing
• Raising and managing any defects or bugs identified during test. Liaising with the appropriate developers to resolve defects in a timely manner
• Ensure the Implementation and Development processes are followed. Maintain the processes by ensuring actions during Testing phase are complete
• Execution of UAT against previously defined and signed-off business requirements or user stories.
• Collation and reporting of all test results, for external and internal audiences. Ensuring an accurate audit is kept of test findings and client sign off forms.
• Provision of information to relevant project managers to allow informed decisions to be made. For example, presenting defects at Sign Off meetings for risk acceptance.
• Highlighting key issues and problems relating to the product sign-off or client go live once the testing phase is complete.
• Analysis and interpretation of Business Requirements, and where necessary, elicitation of further information from Project Managers or Product Team.
• Provide estimates to the best of your ability on test effort required
• Establish good working relationships within WBS and across the business.
• Be part of a cross functional team and advise this team on testability of business requirements.
• Carry out analysis of business requirements as part of the review cycle/signoff process and give recommendation to QA Team. Occasionally work in tandem with QA in joint QA/UAT ventures.
• Work closely with Support Technicians/ Developers/ Release Manager to resolve and verify fixes; provide feedback on defects and improvements

Qualifications, skills and attributes

• UAT experience preferred but interest in testing is key
• Good knowledge of testing environments, phases and approaches
• Knowledge of Financial Services, specifically financial markets, financials products (e.g. ISA/JISA/GIA products, Instrument types and order types) the trading lifecycle and Operational Settlement
• Good conceptual knowledge and experience of defining test plans, test cases and execution
• Experience working in a client facing environment and an interest in delivering first class client service
• An understanding of SQL querying is desirable
• Understanding structured test methods and processes
• Good attention to detail, strong analysis and problem-solving skills are essential
• Being analytical and effective
• Ability to review both business and technical documentation 
• Excellent Teamwork
• Planning, prioritising and estimating time against workload
• Preparing concise documentation
• Excellent communication skills, allowing an ability to communicate effectively with people at all levels within the company and with external clients/suppliers
• Strong working knowledge of MS Office, Excel, Word, Outlook and PowerPoint, JIRA, Confluence and related products for example Projects and Visio (Project and Visio experience is none essential).

We appreciate that from time to time, recruitment agencies will have speculative CVs that they may wish to submit to our Talent Acquisition team in relation to a specific role.

To avoid any ambiguity around fees, please note that speculative CVs received by Close Brothers, that have not been authorised in advance, by us, will be ineligible for an agency fee. Thank you.

The company

Winterflood Business Services (WBS) is a business to business (B2B) platform provider whose award-winning service has seen us grow to over £4bn AUA with an expanding client list. Our highly skilled and experienced team is dedicated to providing the standards our clients rightly demand.

Our aim is to help solve client problems and ease their regulatory and administrative burden with secure, integrated, and bespoke end-to-end solutions to achieve their investment objectives. Execution quality and excellent service are at the core of our business, all set out in our service level agreements for full transparency.

The WBS service is provided through our EOS platform, which is a proprietary system developed by our in-house development team. EOS is built using the latest technologies and is based on micro-service architecture, making the platform easy to scale and deploy new functionality. We are also market innovators, capable of recognising unfilled needs and developing products to suit our customers’ needs and changing regulatory requirements.

We became a separate division of Winterflood Securities in 2010, in response to demand from clients who were looking for ‘whole of market access and ‘custody services’. Our strategy remains to continue to invest in people, process, and technology to allow us to scale for the growth in our existing business, as well as taking on new clients

Benefits

• Private medical
• Discounted health checks
• Stakeholder pension contribution
• Gym discounts
• Cycle to work scheme
• Save As You Earn scheme
• Purchase additional holiday

Charity & Sustainable work

At Close Brothers, we are dedicated to helping the charities that matter most to our employees. Our donations continue to increase year on year thanks to our fundraising efforts and matched giving schemes to our employees’ favourite charities. We continue to seek out new ways to give as a group and to help employees who give their valuable time and money to causes close to them.

Sustainability is fundamental to our purpose, and we recognise that to help the people and businesses of Britain thrive over the long term, we also have a responsibility to help address the social, economic, and environmental challenges facing our business, employees, and customers, now and into the future.