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    1. Home
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    4. Graduate Technical Support Engineer (Dutch Speaker) Dublin 2023
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    Fluent in the Dutch Language is essential.

    At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there’s an issue with a customer’s product, we’ll analyze it, identify the cause, recommend a solution and document the problem.  

    Join us as a Technical Support Engineer on our Product Services team in Dublin to do the best work of your career and make a profound social impact.

    What you’ll achieve

    As a Technical Support Engineer, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

    You will

    • Resolve customer-reported issues while working closely with other multi-functional teams
    • Provide feedback to Engineering for improving product quality and reliability
    • Determine priority levels while negotiating and setting expectations with customers
    • Document relevant information and ensure that the customer is communicated with in a timely manner and treated with the highest degree of respect
    • Drive operational excellence through quality closures and proper escalation of issues

    Take the first step towards your dream career

    Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

    Essential Requirements

    • Bachelor’s degree within past 12 months in a IT related field.
    • First-rate customer focus, phone etiquette and work ethic
    • Ability to work under pressure with calmness and composure
    • Strong problem-solving and trouble-shooting skills using operational and diagnostic procedures
    • Fluent in the Dutch Language

    Desirable Requirements

    Some previous related experience

    • Some experience with Networking

    Here’s our story; now tell us yours

    Dell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than 150,000 people, located in over 180 locations around the world. We’re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

    What’s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

    We started with computers, but we didn’t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning through the most innovative technology and services portfolio for the data era. Join us and become a part of what’s next in technology, starting today.