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Delta Group is committed to service excellence in-store, outdoor and online. We are dedicated, knowledgeable and client focused people who aspire to make a difference every day. We value the long-term partnerships we have with our clients and work collaboratively to lead effective change and empower your strategic goals
Our clients operate in an increasingly complex world and must constantly evolve to meet the dynamic needs of retailers, e-tailers and consumers. Our services – comprised of three units: Creative, Display and Technology – are designed to reduce the complexity of international marketing campaigns across multiple markets and languages while maintaining consistency, increasing localisation and responsiveness
Graduate Scheme Overview
An excellent opportunity has arisen to join an exciting and developing visual communications company, as a Graduate Account Executive working as part of our friendly Client Services team
The successful candidate will join our 18-month Graduate Scheme Programme, benefiting from spending each quarter in a different area of the client services team, taking part in team building exercises, workshops and project assessments
During your programme you will develop through both internal and external training whilst being supported by your coach throughout the scheme, progressing to an Account Manager on completion of the programme
Role Overview
Account Executives support the client facing account teams in providing a service focused on putting the customer first and delivering against SLA’s and KPI’s at all times. Your primary focus will be to turn client requirements into right first time briefs into our production teams. You will support the client teams in managing projects from start to finish ensuring they are flawlessly moved through the business to provide client satisfaction. Be pro-active in your approach, helping the account and production teams, meeting all business objectives
Key Responsibilities
- Produce accurate briefs from client requirements for the production team in a timely manner
- Maintain records of jobs keeping internal and external stake holders up to date re progress
- Support project managing jobs from start to finish, paying attention to detail and being mindful of client requirements and Delta business needs
- Continually looking at process improvements that will benefit the client and the business
- Support the client teams with producing weekly and monthly reports
- Develop opportunities to sell additional services to your clients working colleagues across Delta
- Work closely with production, acting as the conduit between teams to ensure seamless delivery
- Ensure that all your client and business information is kept up to date and accurate at all times
- Work with colleagues to create or amend reporting or documents for the client and business
- Knowledge, skills and experience
- Experience in a business-to-business client facing role
- Ability to develop excellent relationships with internal and external stakeholders
- Excellent spoken and written communication skills
- People skills and experience of working with a range of colleagues and clients
- Collaborative and flexible approach to team working
To apply, please submit your CV & cover letter answering the below questions to The Delta Group website/Careers page, for each question there is a word limit of 100-200 words.
- What interests you about working at The Delta Group?
- Why are suitable candidate for this position?
- What challenges do you believe you will face during the programme, and how would you overcome these?
