Lettings Progressor London 2024

The primary responsibility of the role is to provide administrative expertise and support for the Lettings Department. Lettings Progressor will ensure the smooth running of the day to day tasks relating to progressing each application upon offer agreed until the handover. The successful candidate will be highly motivated, hardworking and a strong team player who thrives in challenging roles and works well under pressure. Excellent interpersonal skills, communication skills and problem solving techniques are required. Occasionally flexible working hours will be required.

Key Responsibilities

• Handling all deal progression on offers and being pro-active in solving problems where necessary to ensure the efficiency on each deal from start to finish
• Ensuring that prospective tenants are advised of the lettings procedure, referencing and provided with information on tenancy documents, including clauses and terminations.
• Completing referencing, preparation of tenancy agreements, all correspondence and requested documentation relating to applications
• Loading of databases with relevant documentation and ensuring integrity of data
• Utilizing the administration reports which are generated from P2 Gold
• Tenancy deposit registration/renewal deposit registration/un-protection
• Liaising with other departments to ensure that the property is ready for the new tenancy
• Arranging property cleanings, inventories and actioning special requirements agreed on the offer
• Sending welcome emails to tenants at the beginning of a tenancy
• Raising work orders and approving invoices on the system
• Ensuring property compliance regarding EPC, EICR, HMOs and all other licensing requirements
• Creating new properties and Landlord records, processing change of tenancies and ownerships on the system
• Ensuring property licensing compliance and applying for licenses when necessary
• Thorough understanding and communication with Spark Energy and other utility providers
• Understanding Landlord funds and payment requisition forms
• Understanding of building, content, rent insurance and eviction cover
• Handling the calls, taking and passing the messages
• Assisting with customers’, clients’ and suppliers’ enquiries in the office
• Following and promoting the Company, office and client support standards
• Being a brand ambassador and building own personal brand
• Preparing training plans and training new starters
• Identifying process inefficiencies and suggesting improvements
• Managing updates in processes in line with compliance/legislative updates
• Attending lettings morning meetings at least once a week in order to maintain excellent lines of communication between the functions- Attending Heads of Departments quarterly meetings to present departments progress for previous quarter
• Providing adequate handovers to the team and covering for any absences
• Completing of all other business administration duties and projects as assigned

Skills Required

• Commitment to provide the highest level of customer service
• Ability to communicate effectively at all levels via telephone, letter, email and in person
• Exceptional organizational, time management and prioritising skills
• Ability to work under pressure, multi-tasks to meet strict deadlines
• Outstanding attention to details
• Being able to work on own initiative and ability to identify systematic improvements as required
• Proficient on learning new computer systems and technology
• Knowledge of property and/or law experience desired

Company Statement

In accordance with the alignment initiative at LiFE Residential, all employees’ titles will have to be uniform across the Company irrespective of location. The job description is a list of tasks clearly illustrated the duties that you are required to perform and may vary depending on the needs of the business. This list is by no means an exhaustive list of responsibilities. The role may evolve and more responsibilities would be added to the current job description or delegated as and when necessary.