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    1. Home
    2. Industrial Placements
    3. Technology & IT Infrastructure
    4. IT Support Placement (Gaming) Middlesbrough 2024
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    As a global gaming company, we’ve helped millions to fight their way through fearsome mobs in Minecraft Dungeons, battle each other and the environment in Rust Console Edition and most recently worked with Bethesda Game Studios to craft new adventures for Vault Dwellers around the world in Fallout 76.

    Most recently, we worked with Rockstar Games to bring the beloved western experience Red Dead Redemption and its horror companion Undead Nightmare together for the first time on the Nintendo Switch and modern PlayStation systems.

    We’re looking for an Undergraduate IT Support Placement to join our award winning team in Middlesbrough (UK), home to the beautiful North Yorkshire coastline and countryside. We can offer up £1300 to cover the cost of UK relocation expenses (this excludes personal expenses such as rent etc.)

    This opportunity offers a year-long industry placement between September 2024 - August 2025 with a salary of £22,000 for a 2nd year university student currently studying a Computer Science or related degree.

    Please note, we’re unable to sponsor a visa for this role.

    Would you enjoy?

    • Helping to create great games
    • Being part of an amazing team working on multiple AAA titles
    • Being trusted to work independently and proactively to the highest standards
    • Working with experienced teams in the industry
    • All that without having to sacrifice your work-life balance or worry for your job security

    What you'll be doing

    You will be given the opportunity to help set up and maintain many aspects of the game development infrastructure. With exposure to development hardware, network infrastructure cloud systems, project management, issue management and escalation

    • Install and configure computer hardware operating systems and applications
    • Monitor and maintain computer systems and networks
    • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
    • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
    • Replace parts as required
    • Provide support, including procedural documentation and relevant reports
    • Follow diagrams and written instructions to repair a fault or set up a system
    • Support the roll-out of new applications
    • Set up new users' accounts and profiles and deal with password issues
    • Respond within agreed time limits to call-outs
    • Work continuously on a task until completion (or referral to third parties, if appropriate)
    • Prioritise and manage many open cases at one time
    • Rapidly establish a good working relationship with other professionals, such as software developers and quality assurance
    • Test and evaluate new technology
    • Conduct electrical safety checks on computer equipment
    • Wire and run network and other computer related cable management

    What we're looking for

    A second year student of a Computer Science or related degree

    • The ability to think logically
    • A good memory of how software and operating systems work
    • Excellent listening and questioning skills, combined with the ability to interact confidently with others to establish what the problem is and explain the solution
    • The ability to work well in a team
    • Problem-solving skills
    • A strong customer focus
    • The ability to prioritise your workload
    • Attention to detail

    What does selection look like?

    If your application is shortlisted, you’ll be invited to complete a timed online assessment stage followed by a competency-based interview with the Code hiring team.

    We will send the outcome of your application via email so be sure to keep an eye on your spam/junk inbox folder just in case.

    What to expect

    • Start your day any time between 8:00am and 10:00am
    • 35 working hours per week with a flexible 1 hour lunch break
    • 29 days of holiday leave (20 days leave + 8 bank holidays + your birthday!)
    • 8+ days discretionary annual leave during the end of year holiday break
    • 1 day off if you’re moving house
    • Access to mental health support via Plumm (includes 4 free video counselling sessions per month)
    • Potential for annual performance bonuses and end of year bonuses
    • Fast decision-making to allow you to thrive
    • Cutting edge tools and workflows so you can focus on creativity
    • State of the art studio facilities (VR setup, games room, book library, high spec kitchen area and more)
    • Free juice, hot drinks, and fruit
    • Cycle to Work scheme
    • Employee referral bonus (up to £2000!)
    • Opportunity to attend and speak at global events as a Double Eleven Ambassador (voluntary)
    • Many free parties to celebrate the summer sun, winter season and game milestones
    • In-studio wellbeing programmes and support
    • Opportunity to contribute to our internal Employee Diversity and Equality Network
    • Free game codes, game swag and merchandise
    • Free on site parking
    • Team charity events
    • Sponsored studio activities such as football, game jams etc. (and new suggestions are always welcome)
    • Opportunity to join our monthly, family-friendly “Bus Tour” where we visit fun and interesting places across the North East
    • Previous activities have included ice skating, crazy golf, rock climbing and a visit to Forbidden Corner