Software Licensing Administrator Southampton 2023

The responsibility of the Software Licensing Administrator is management of the software licensing and renewal needs of Eficode’s diverse customer base. The role will be responsible for generating software licensing quotes for customers and internal stakeholders, and for handling inbound customer enquiries over the phone and via a ticketing system.

Role Responsibilities

• Generation of Renewal quotes (Software licenses, hosting & support contracts etc) prior to the renewal date.
• Preparing quotes for new licenses, upgrades and downgrades  
• Applying adjustments to license opportunities including credits and refunds  
• Following the license purchasing process  
• Interactions with key vendors (mainly Atlassian) via email, service desk and video calls where required.  
• Attend new business calls with prospect customers, providing support to the Sales Team where required.  
• Answering inbound telephone calls to the general service line, and inbound ticketing system accordingly.  
• Continuous CRM housekeeping - ensuring records of customers you interact with are up to date, accurate & concise.  
• Processing receipt of inbound customer Purchase Orders.  
• Taking part in daily team huddles, ensuring work for the day is distributed fairly and dealt with in a timely fashion. 
• Be responsible for upholding health & safety of yourself and colleagues 
• Comply with all ISO20071 Policies 

Essential Skills and Qualifications

• Either a universiy degree / Equivalent OR GCSE Grades B and above in Maths and Englis
• Experience in a customer centric work environment  

Desired Skills and Qualifications

• Superb written and verbal communication skills   
• Passion for providing the best possible customer experience at all times   
• Experience using CRM software (Salesforce, Hubspot etc)   
• Experience in a similar business would be a strong advantage; Enterprise services relating to software, Service desks, SaaS, managed services etc   
• Exposure to the Atlassian tool suite (JIRA, Confluence etc) 

Person Specification

• A passion for delivering the best possible customer experience at every opportunity   
• A keen eye for detail, conscientious & diligent   
• An organized approach, and keen to ensure process is followed accordingly   
• Good time management skills; ability to manage your own time   
• An inquisitive, curious nature - Wanting to know the ‘why?’   
• Excellent written and verbal communication skills   
• A friendly and collaborative team player  
• Affinity with the company core values of Decency, Mastery and Remarkable
• UK-based hybrid-working with WEEKLY visits to our Southampton office. Please note, you must have a professional home working environment (eg. separate home office) and with reliable broadband.

Important

• Please apply with your CV and your Right to Work in the UK eligibility if you are not a British/EU citizen. We cannot offer visa sponsorship.
• This is a full-time position.
• A pre-interview skills-based digital assessment may be required prior to final interview.
• If you do not hear back from us within 14 days please be advised that you have not been shortlisted on this occasion.
• Passing probation will be determined when you can confidently complete every part of your role without the need for additional support.
• We strongly encourage applications from all backgrounds. Please let us know if you require any reasonable adjustments to be made.

As a remote-first company we offer the opportunity to work flexibly and remotely; we encourage working in the office for the social interaction and skill-sharing, but we also support working-from-home. We understand that life is not ‘9 to 5’ so we offer specific core working hours but with a flexible approach for the mornings and evenings; as long as your 37.5 hour week is covered.

We are a knowledgeable, high-achieving, experienced and fun team, who focus on culture and want our Visionaries to feel comfortable, relaxed and happy in their team. We are passionate about development, enhancing skills, teamwork and having fun!

With an extensive onboarding process, unlimited access to learning opportunities and an in-house training programme, we support and encourage our visionaries to explore their career potential and self-development.

Additional Benefits

• generous holiday allowance plus the ability to ‘buy’ more
• enhanced maternity and paternity pay
• paid ‘volunteer’ days
• paid sickness and dependent leave
• health and wellbeing schemes including private medical insurance, life assurance and free flu jabs
• cycle to work and car salary sacrifice scheme
• annual equipment allowance
• free books, training and continuous personal development
• employee support groups, reward and recognition schemes
• free breakfast, lunch and parking when onsite
• casual office dress code

Equality, Diversity and Inclusivity (EDI)

We are committed to creating an environment in which everybody has the opportunity to thrive. This is why EDI is so important to us. Rest assured that not only can you bring your authentic self to work, it is actively encouraged, because your unique experiences, your unique perspectives in turn, help us to thrive.