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As part of our team, you will provide operational support to the journals stakeholders and suppliers and manage daily operations. Act as a bridge between suppliers and customers to resolve operational queries and involve suitable team across Elsevier.
About the role
In the Journal Manager role, you will manage the end-to-end operational process of journal publication. Working on a portfolio of journals we aim to delight authors and reviewers by optimising editorial/production workflows.
Responsibilities
- Providing first-line support to Editors, Authors and Publishers with queries on articles in the editorial and production process.
- Monitoring journal performance through the entire end-to-end process of publication
- Ensuring timely delivery against scheduled publication dates and other business targets.
- Ensuring maximum speed and efficiency in the end-to-end process
- Addressing content-related customer support requests and inquiries.
Requirements
- Display knowledge of academic publishing, library sciences, and university culture.
- Have excellent written and verbal communication skills
- Have the ability to influence and articulate a variety of issues to different audiences, tailoring messages accordingly
- Able to work in the office in Exeter one day per week
Work in a way that works for you
We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
- Working remotely from home and at our office in a hybrid working style
- Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Long service awards
- Save As You Earn share option scheme
- Travel Season ticket loan
- Maternity, paternity and shared parental leave
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts via Perks at Work
