Inside Sales Engineer (FCV) Stockport 2024

The Inside Sales Engineer will prepare technical Control Valve proposals by offering an engineered solution for customers applications, technically review process and lead customer orders!

Working as part of the Inside Sales team, in conjunction with Field Sales, this role will be responsible for presenting with customers directly to prequalify enquiries, to ensure the customer receives the solution that fits their needs, then follow the quotation up, sometimes in co-operation with Field Sales and clarify any queries!

Responsibilities 

• Respond to technical sales enquiries from customers, qualifying all enquiries to ensure proposals demonstrate Emerson Process Management’s full product and capabilities portfolio, improving all bookings opportunities and quote to order ratio, including quote follow up;
• Ensure all proposals meet the customers’ application and operational needs, are technically engineered, accurate and commercially verified, offering the best solutions that highlight customer business benefits;
• Liaise with Field Sales and Account Management to prioritize effort, collect competitive intelligence, agree product direction and price strategy to improve customer service consistent with account plans that contribute to their ongoing development;
• Using standardized European and Business Unit gold standard processes, ensure the timely entering of orders into the sales order processing system verifying that all data is checked and accurate;
• Be organized in your approach to quotations, time management and be able to prioritize others when needed within your specific work area;
• Increase opportunities for growing scope within Flow Controls and all other Emerson Process Management business units, wherever possible;
• Work with Field Sales to report on quotation and project potential using Oracle Customer Relationship Management (CRM);
• Liaise with Credit Management to resolve any invoice discrepancies and help reduce the company DSO levels;
• Ensure full compliance with legal and Company requirements with regards to Trade Compliance and Ethical Business and follow vital procedures;
• Occasional customer F2F visits where vital, to develop relationships and become a trusted advisor;
• Technically clean & load customer orders into business system, handle dates, ITC and commercial terms.

You will need

• Educated to HNC/Degree level in an engineering discipline or equivalent, or proven experience within the industry;
• Experience of operating within the Control Valve or Process Control market;
• Demonstrate ability to communicate well across a matrix helpful and demonstrates think customer values;
• Background and experience in Inside Sales and/or Customer Service equivalent roles, essential;
• Experience of using product and business systems and standard business reporting tools, for example Oracle and CRM systems, advantageous;
• Demonstrate ability to communicate at both technical and commercial level to resolve customer issues;
• Awareness of LEAN principles, desirable;
• Knowledge of Fisher products and portfolio would be advantageous;
• English proficiency to business standard essential;
• Computer literacy essential with proficiency in Microsoft Office applications [Excel, Work and PowerPoint] essential.

Who you are

You keep in touch with customers. You build the customer relationships. You prepare content for communication that is impactful. You create a plan and outline for various audiences. You make new connections and build relationships in other areas and teams. You consult diverse resources and ask more questions. You use more problem-solving tools.

Our offer to you

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

Our commitment to our people

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

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About Emerson

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!