IT Systems & Support Engineer I Abingdon 2023

We have just the opportunity for you! An exciting opportunity has arisen to be a part of our high skills and talented IT services support team working with skilled IT professionals supporting businesses expanding Infrastructure.

Do you have experience within a corporate IT environment, understand workstations and customer-facing support? This role would suit a talented and highly motivated individual who is looking to work largely autonomously within a fast-paced commercial setting.

Our company

Evotec is a life science company with a unique business model focused on delivering highly effective new therapeutics to patients. The Company leverages its multimodality platform, the “Data-driven R&D Autobahn to Cures”, for proprietary projects and within a network of partners including Pharma, Biotech, academics, and other healthcare stakeholders.

With more than 4,500 highly qualified people across 16 sites, Evotec aims to create the world-leading co-owned pipeline for innovative therapeutics. For additional information please go to www.evotec.com and follow us on Twitter @Evotec and LinkedIn.

Role and responsibilities 

As our IT Systems & Support Engineer, you will be based at our Abingdon site, where IT infrastructure is at the forefront of our commercial business, and this role is critical in helping to maintain the delivery of that technology, providing support services – through effective team engagement, great communication with the science user base, General IT administrative and understanding of IT infrastructure.

The successful candidate will be experienced in service delivery. This role is mainly office based, with some flexibility of hybrid working one days a week.

Key responsibilities

• Assist the IT Helpdesk Team Leader in the management of the Company’s IT services; in particular providing support and operational services.
• Supporting MS Active Directory, ideally with experience in multi-forest environments. To include excellent knowledge of MS Group Policy.
• Day-to-day management of the service desk, including triaging & expediting helpdesk workload and tickets.
• Perform IT Operations and security checks as and when required.
• Maintain the PC and laptop estate including deployment of software & the role out of new PCs/laptops when required.
• Maintain proper records of the work carried out and to report on such work as required.
• Train users of the IT services in the use of those services
• Provide at appropriate intervals feedback on the work in progress to those concerned.
• Proactive in improving own ability in such a way as to contribute to the success of the IT Department by the acquisition and application of new and appropriate skills.
• Adhere to the relevant aspects of the company and the IT Department’s procedures (in particular the Company’s Health and Safety policy and relevant GxP policies).
• Ensure the confidentiality of any information brought to his/her attention during the performance of work.
• Undertake the duties outlined above and other duties as directed by the IT Helpdesk Team Leader and from time to time carry out any additional tasks as may be required to support the business.

Essential skills & competencies 

• Previous experience & responsibility for Client hardware and software installation, maintenance, and repair
• Able to support and resolve end users with their PC problems.
• Good understanding and experience of Microsoft operating systems and MS office.
• A natural enjoyment of collaborating with people.
• The ability to work well independently without supervision or as part of a team.
• Excellent interpersonal and communication skills, including remote interactions, as well as good organisational and time management abilities.
• Strong attention to detail and excellent data capture and analysis standards as well as written and oral presentation skills.
• Enthusiastic and flexible, positive ‘go the extra mile’ approach.

Education and experience

• 1 years’ experience in a relevant IT corporate support services environment.
• Good knowledge of corporate IT Operations and Support Services, proficient using Microsoft Office, Jira. Desirable knowledge of 365 and SharePoint, metrics 42.
• Excellent written and verbal communication skills and attention to detail is key to our role.
• Agile; able to work with conflicting priorities and respond positively to changing demands.
• The ability to work without supervision and quickly grasp new technical concepts
• A good understanding of workstations and Microsoft platforms and software (up to MCP level)

What we offer you in return

We offer a competitive salary and a fantastic benefits package and annual bonuses, plus, expenses covered where travelling is required.

• Pension on completion (but not subject to) of your 3-month probationary period. Contributions 6% for employees (salary sacrifice) and 6% for the employer. The employee can opt to increase their contribution and the employer will match the increase up to a maximum of 7.5%.
• 25 days holiday plus bank holidays and additional length of service days awarded on the anniversary, up to a maximum of 30 days.
• Private health insurance with BUPA for the employees and their partner/family under the company scheme.
• Private dental cover, after 3 months of service.
• Life assurance at four times your annual base salary.
• Wellbeing support 24/7 and counselling services.
• Permanent health insurance provides 75% of the base salary after the qualifying period.
• Eligibility to participate in the Company Bonus Scheme. This is a discretionary benefit.
• Excellent career progression opportunities within the company; we have excellent training and support and continuing professional development opportunities.
• Cycle-to-work scheme.
• Refer a friend scheme, team and annual events, recognition awards and many more!

Onsite facilities

• On-site parking and discounted gym.
• Subsidised Restaurant, which offers an excellent breakfast and lunch selection.
• Good public transport links with bus service.

Interested?

Apply NOW – please upload your up-to-date CV and cover letter to Workday.

If you have any questions, please contact Sarah Lomas, Global Talent Acquisition Senior Specialist, via LinkedIn. To view our current vacancies and more information about the company visit our website at Career - Evotec.

Evotec is proud to be an equal opportunities employer, welcoming individuals regardless of age, gender, sexual orientation, marital status, race, nationality, religious denomination, or disability. We match our role based on your suitability and experience.

Candidates must have the right to work in the UK. We will consider European applications with the right skills and experience. All roles will be subject to a security screening check.

Due to the high volume of applications, we may close this vacancy at any time once we find our perfect match. ENG : In the frame of our Diversity policy, Evotec considers, with equal competences, all applications including people with disabilities.