We have a fantastic opportunity to join us as an Application Support Developer! You’ll join a forward thinking, supportive and driven team, carrying out second line IT support activities including Incident, Problem & Knowledge Management processes. The L2 Development Support team are a key contributor to IT Service and are responsible for technical escalations within Evri. We’re looking for an ambitious candidate who prides themselves on having initiative and a passion for learning. The role is hybrid with an expectation to be at our Morley office each week, alongside remote working days.
This is a great time to be joining us! We are growing year on year, with ambitious plans for future growth and we would love to give you the opportunity to grow with us!
Interested? Take a look at the below to understand what you'll be doing in your role as an Application Support Developer at Evri!
Responsibilities
- Provide 2nd line Application Support on complex internally developed applications
- Own challenging issues through to resolution and work on a broad range of complex technical activities
- Be a part of an on-call rota providing technical support out of hours, 24x7, 365 days a year
- Interact with internal teams and external 3rd party vendors to troubleshoot and resolve complex problems
- Provide input to administering and maintaining production and internal environments with a view to improve automation
- Provide support to help with the smooth transition of new features and applications into Production and IT Service
- Contribute to the evolution of the products and services through Problem Management and Service Improvement activities
- Perform Knowledge Transfer and ‘shift left’ into and out of the L2 team to continually improve our level of support to clients and customers
We are looking for
- Information Technology degree or equivalent qualifications are desirable but not essential.
- A desire to take ownership of your own learning and development, you’re hungry for knowledge and always keen to ask questions and understand the details.
- Previous experience in an IT Support role is desirable
- Proficient in SQL scripting
- Previous experience supporting cloud-based IT systems
At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.
