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The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It’s the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It’s a job that’s never mattered more, and a career that can take you anywhere you want to go.
Our commitment to diversity and inclusion in the workplace
At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.
FT Professional
As part of the Financial Times, one of the world's most respected brands and news sources, we at FT Professional work to help our customers get more from Financial Times journalism – through additional resources, curated news, and action-oriented tools. We proudly serve over 7,700 businesses, governments, and education institutions, equipping users with specialist knowledge and tailored insights to help them make the best strategic and commercial decisions in an unpredictable global environment. FT Professional is entering a new exciting chapter in its growth journey - with an ongoing focus on developing our existing offering along with creating new stand-alone and complementary products for our customers.
Job Purpose
The Financial Times is a leading publisher read by 2 million people every day. The FT prides itself on delivering outstanding, proactive and engaging customer service to its readers. We have a new and exciting opportunity where you will provide a comprehensive sales support service to the United Kingdom & Ireland and CEMEA Sales teams ensuring service and efficiency targets are achieved and maintained, and supporting the achievement of B2B revenue targets. You will gain exposure working as part of a global media brand in a growing digital age striving to continuously enhance the FT customer experience.
Key Responsibilities
- Support the United Kingdom & Ireland and CEMEA sales teams in the pre-sales cycle, from credit calculation, supply form through contract processing for access set-up and invoicing
- Ensure all sales support tasks are completed accurately and to specified deadlines
- Support online order form for 2-4 user licence from lead conversion to contract creation
- Provide support via phone and email enquiring about licence subscription and pass lead to sales
- Assist the sales team to create and maintain accurate customer records in Salesforce.com (CRM database) and ensure best practices on internal processes
- Create and manage amendments for sales team on both print and digital contracts
- Act as a first-point of contact for client administrative enquiries by email or phone relating to invoicing, print deliveries complaints and amendments and contracts
- Support field sales executives with a comprehensive support service including contract approval and liaise with Legal, Tax, Operations and Finance teams if necessary
- Get involved in special tasks or projects and implementation of process improvement initiatives within the FT Professional team
- Assist retention of existing customer base through renewal process
- Act as a global sales support function working closely with the Sales Support teams in New York, Singapore, Japan and Hong Kong to deliver excellent service
- Liaise closely with internal departments to resolve customer queries – credit control, customer care and circulation departments
- Liaise with circulation team and external distributors to set up print deliveries
- Liaise with third part channel partners to set up channel access
- Contribute to ad hoc projects, reporting & data analysis as and when required.
Experience/skills you need to be successful in this role
Essential
- Previous sales support/administrative experience
- A client (internal/external) focus
- Good interpersonal and communication skills
- Detail oriented, thorough and accurate
- Proven influencing and problem solving skills
- Well developed planning and organisational skills
- An ability to work using own initiative as well as part of a team with a mature approach
- Adaptable and able to demonstrate flexibility in a fast changing environment
Desirable
- CRM systems knowledge and experience – preferably SalesForce
- Good knowledge of Microsoft Office and Google Suite
- Interest in Data maintenance
- Second European language
Our Benefits
Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.
Further Information
The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, talent@ft.com and a member of our team will be happy to help.
