Associate Screening Specialist (German Speaking) 2022

We are seeking a Verifications Researcher to join our Europe, Middle East & Africa (EMEA) Operations Team based in Colchester;

First Advantage is a leading global supplier of pre-employment screening.

You will be part of a fast paced, diverse Operations Team who deliver high quality service to our wide range of regional and global clients.

Responsibilities

• Initiating a range of background checks through various third party services and our own internal systems
• Communicating with companies, educational institutions and professional bodies across the EMEA region via email and telephone.
• Processing check results in conjunction with our client requirements
• Actively working with clients and their candidates to resolve any issues that arise from the process
• Conduct analysis of candidates backgrounds
• Review case files to ensure that we maintain high quality, accurate and efficient service
• Respond to incoming emails, phone calls and requests
• Obtain feedback from quality control
• Work in a multicultural, team oriented, and performance driven environment
• Complete mandatory, technical and on the job training as required to enhance skills and develop knowledge, including GDPR and privacy training.
• Operate in line with all policies and procedures.
• Ensure all data protection and privacy legislation is adhered too.
• Demonstrate Company Values and contributes to a positive culture
• Any other duties deemed appropriate within the team

Person Specification

• Fluent Verbal and Written Language skills - German
• Ability to communicate clearly and confidently both verbally and in writing
• Ability to manage key relationships within the office
• Ability to work efficiently in with Microsoft Office – Excel, Word, Outlook
• Excellent time management and ability to manage deadlines
• Strong decision making skills
• Able to plan, organise and prioritise a high level of work
• Complete translations of various media on request to a high standard

Behaviours

• Flexible, embraces change
• Self-directed and motivated
• Enjoys communicating with people from different backgrounds and experiences
• Enjoys working with people as part of a high-performing team
• Open-minded and patient
• Integrity and ability to work with sensitive and confidential information
• Thrives in a customer focused, fast-paced environment
• Strong interpersonal skills
• Ability to collaborate within and across multiple teams
• Accountability and ownership of the role
• Willingness to learn and succeed
• Striving to perform above and beyond
• Detail oriented
• Tenacious
• Focused on best practice
• Able to pre-empt situations and demonstrate initiative