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Your voice will be heard allowing you to have a real impact. We embrace diversity and appreciate authenticity encouraging an environment where employees can be their true selves. Our inclusive and progressive approach helps us to keep a balanced perspective. Fitch is also committed to supporting its employees by advancing conversations around diversity, equity and inclusion. Fitch’s Employee Resource Groups (ERGs) have been established by employees who have joined together as a workplace community based on similar backgrounds or life experiences. Fitch’s ERGs are available to connect employees with others within the organization to offer professional and personal support.
With our expertise, we are not only creating data and information, but also producing timely insights from every angle to influence decision making in this ever changing and highly competitive market. We have a relentless hunger to innovate and unlock the power of human insights and to drive value for our customers. There has never been a better time to make an impact and we invite you to join us on this journey.
Fitch Learning partners with clients to deepen knowledge, develop skills and enhance conduct, delivering positive business outcomes. We have centers in established financial hubs including London, New York, Singapore, Dubai and Hong Kong. We are committed to understanding complex client needs across fast paced financial markets, globally. Our learning solutions encompass expert faculty, e-learning, coaching and blended candidate assessments, improving individual contribution and collective business performance.
Company Brief
Fitch Learning is a leader in financial services training. With unrivaled breadth and depth of training, the company delivers learning solutions for apprentices and graduates, to those with 10+ years’ experience in Financial Services. A truly global company we have offices in New York, Chicago, London, Singapore, Hong Kong and Dubai, providing services to many of the world’s top banks and financial institutions.
Fitch Learning is part of the wider Fitch Group which includes Fitch Ratings and Fitch Solutions. Agile and fast paced we are able to tailor our solutions to a wide range of Financial Services clients with operations in more than 30 countries.
We’re looking for individuals with drive, flexibility and passion to help us deliver a world class service to our clients. In return, Fitch Learning offers a fast paced, start-up like environment with considerable financial backing and stability that you associate with a larger corporate. It’s a place where you can really make a difference and progress in your career.
Role Purpose
The purpose of this role is to ensure the successful delivery of programs run for our Professional Qualification (PQ) clients and their employees through the CISI, CFAI and CFAUK certifications.
The primary responsibility is to guide candidates and clients during their learning journey through the delivery of graduate programmes as well also supporting the operational aspects involved in delivery of our public training and exam bookings.
The role is also focused on understanding your customer base and solving their long-term needs. Working with them to ensure they’re receiving the support they need to achieve their goals.
The position is based in London, England. The working practice is hybrid with 2 days in our London office.
Role Responsibilities
You will be assigned a portfolio of clients for whom you’ll manage the professional qualification learning journey including supporting BAU daily registrations and inhouse cohorts. Your duties will include:
- Building a long-term relationship and being the point of escalation both internally and externally for your client portfolio
- Programme manage client specific early career programmes with a focus on quality delivery and retention of business
- Creating post programme review documents with a focus on continual improvement
- Supporting the Customer Success Coordinator team in ensuring client SLAs are met
- Ensuring client account information is up to date in all internal systems
- Answering invoicing queries both internal and external
- Liaising with faculty on in house programme, ensuring transfer of information
- Liaising with examining bodies to secure bulk seats and requesting reasonable adjustments
- Running quarterly review sessions with clients
- Cross-selling / Upselling Fitch’s suite of products and services to your existing client portfolio
- Attending in-house programme debriefs, feeding back on successes and recommendations for future programmes
Role Requirements
- Proactive and effective communication skills
- Experience working in a similar high-volume role with stringent SLA’s
- Comfortable with data handling and reporting
- Good working knowledge of the MS Office, Zoom, Salesforce and SAP
- Strong organisation and prioritisation skills
- Diligent and attention to detail
- Must be hands-on, proactive in approach and calm under pressure
- Excellent relationship-building skills
- Confident in managing multiple stakeholders, both internally and externally
- Confident with cross-selling / upselling to existing client base
Fitch Group is a global leader in financial information services with operations in more than 30 countries. Wholly owned by the Hearst Corporation, we are comprised of three main businesses: Fitch Ratings | Fitch Solutions | Fitch Learning.
For more information please visit our websites: www.fitchratings.com | www.fitchsolutions.com | www.fitchlearning.com
Fitch is committed to providing global securities markets with objective, timely, independent and forward-looking credit opinions. To protect Fitch’s credibility and reputation, our employees must take every precaution to avoid conflicts of interests or any appearance of a conflict of interest. Should you be successful in the recruitment process at Fitch Ratings you will be asked to declare any securities holdings and other potential conflicts prior to commencing employment. If you, or your immediate family, have any holdings that may conflict with your work responsibilities, you may be asked to divest yourself of them before beginning work.
Fitch is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
