CRM Communications Executive Leeds 2024

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As CRM Communications Executive you will be an integral part of the CRM Communications team, sitting in Marketing Operations within wider Marketing Services department.

This role is responsible for delivering customer communications across multiple channels (email, push), working on both Bet and Gaming products to support commercial objectives across the business.

What you will do

  • Accurate, timely delivery of commercial communication plans and service messages, utilising systems such as Cheetahmail, Urban Airship and Moveable Ink to entertain our customers with relevant and personalised content.
  • Quality Control (QC) on communications
  • Finding opportunities to optimise and streamline our build and delivery processes.
  • Supporting the broader Customer Marketing team and other areas of the business is vital.

How you will do it

  • You will have excellent attention to detail - this role has a key focus on QC, and you will be responsible for sending communications to our 3m-strong customer base, so attention to detail is essential.
  • You will be an excellent teammate with strong written/verbal communication skills – this role requires efficient handoffs and coordination both within team and with other customers, so teamwork is key!
  • You will have a real passion for, or curiosity about, the betting and gaming industry.
  • Experience using Photoshop, HTML (including Dreamweaver) and/or the systems listed above would be desirable but not crucial – the appetite to learn these skills is more important.

About Flutter UK & Ireland

Outstanding starts here.

Flutter UK & Ireland unites a dozen brands, hundreds of teams and thousands of colleagues who build trusted entertainment for millions of customers every week.

With the likes of Paddy Power, Betfair and Sky Betting & Gaming in the fold, we’re the largest division of global entertainment giant Flutter and highlight some of the most popular apps and games in UK and Ireland markets.

At Flutter UK&I, we can guarantee you that no two days will ever be the same — and you’ll have the chance to create a difference to your career, the industry, and your outstanding colleagues.

What we’ll offer you

  • €/£ 1,000 learning fund
  • Twice-yearly bonus (with part of it guaranteed!)
  • Pension contribution scheme
  • Private healthcare
  • Flexible ways of working
  • Access to thousands of Udemy courses
  • Invest via the Company Sharesave Scheme
  • 16 hours paid volunteering time per year

We’re working to be an inclusive employer, and we encourage people from all backgrounds, ways of thinking and working to apply. Everyone brings different perspectives and experiences; you don't have to meet all the requirements listed to apply for this role.

If you need any adjustments to make this role work for you let us know, and we’ll see how we can accommodate them.

DEADLINE 11th April 2024