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To assist with the coordination of systems and processes which allow the test house to fulfil the customer expectations in line with customer and international specifications and standards.
Main purpose
- Conduct contract review of incoming orders, and interact with customers to ensure that gaps are communicated and correctly understood.
- Act as departmental reviewer of new and amended customer and regulatory specifications in Q-Pulse.
- Develop and maintain testing specifications on TROPOS as requested by customers.
- Provide service to FSG Testing Technical teams in quality applications, tools and systems relevant to their testing needs.
- Manage problem reports and coordinate subsequent corrective action requests.
- Use of non-conformance database to analyse trends and contribute to implementation of continuous improvement strategies.
- Assist Senior Quality Engineer in investigating and resolving external non-conformances.
- Support the maintenance and/or establishment of the necessary quality management systems.
- Undertake other quality duties within the activities of the FSG Test House.
- Support Laboratory staff at all levels with queries regarding test specifications and procedures.
- Work closely with the test house production teams to improve lines of communication, giving clarity on current priorities.
- Provide support to Machining, Metallurgical and Mechanical testing areas to assist in increased throughput, specific roles to be identified via skills matrix.
Key tasks and accountabilities
- Contract review of incoming orders to ensure correct specs are applied and test plans are created accordingly.
- Review latest revisions of customer and international standards and specifications to ensure that testing is carried out in accordance.
- Maintain test plans in Tropos to reflect latest revision of standards and specifications.
- Liaise with customers around there testing requirements and resolve any arising issues.
Key performance indicators
- Ability to work on your own.
- Ability to change priorities dependent upon the needs of the department & customer.
Knowledge
- Experience of using Microsoft Office is a key requirement.
- Experience of Epicor – Tropos system would be highly advantageous.
- Experience in reading and interpretation of standards and drawings.
Aptitudes and experience required
- Team working skills.
- Able to work under pressure and deliver results to a defined deadline.
- Logical and analytical with a can-do attitude, self-motivated.
- Attention to detail.
- Innovative, Confident, Promote and embrace change.
- Continuous Improvement.
- Computer literate.
- Previous experience in a similar role would be highly desirable.
