Applications for this job are now closed
Are you ready to make a career switch into the world of networking and tech support? The Fujitsu Accelerated Potential Programme, delivered in partnership with Hatch, is designed to fast-track individuals with experience in other careers into the role of a Networking 1st Line Support Engineer — no CV or prior industry experience needed.
This is a salaried training programme, followed by a full-time role at Fujitsu, where you'll join a team of highly skilled engineers to support mission-critical infrastructure.
How it works
- Apply through our digital skills assessment (no CV required).
- If successful, you’ll be invited for a preliminary interview with Hatch. Followed by a final interview with Fujitsu.
- Upon being accepted, begin a 12-week paid training programme (remote and in-person) starting on the 15September.
- Transition into your full-time role at Fujitsu in Basingstoke.
About the role
As a 1st Line Support Engineer, you will:
- Act as the initial point of contact for incident reports via an incident management tool.
- Diagnose, triage, and resolve technical issues where possible.
- Escalate complex incidents with full documentation.
- Maintain communication with customers, updating on progress and resolution timelines.
- Work with Cisco appliances/software and be exposed to routing, switching, LAN, WAN, and SD-WAN technologies.
- Engage in a mix of incident management, project implementation, support escalations, and troubleshooting.
What you’ll gain from the training programme
- Foundational Networking & IT Infrastructure Skills
- Tailored Cisco Training: CCST, CCNA, Cisco Catalyst SD-WAN
- Tools Training: ServiceNow, Zabbix, and other monitoring platforms
What we’re looking for
You don’t need experience in networking — just transferable skills such as:
- Computer literacy and confidence learning new systems
- Basic understanding of networking and IT security principles
- Strong communication and customer service skills
- Ability to collaborate effectively within a team
- Any experience with infrastructure or technical problem-solving is a plus
Are you a sole UK national? This is a non-negotiable requirement for the higher level clearance needed for this role.
Working hours and conditions
- Training Phase: Monday to Friday, 9am–5pm (12 weeks)
- Post-Training: Shift pattern of 4x 12-hour days (07:00–19:00), 4 days off, 4x 12-hour nights (19:00–07:00), 4 days off
- Full-time office presence required post-training
Why apply
Even if you don’t meet every listed requirement, Fujitsu is committed to investing in your future. If you have the passion and transferable skills, this could be your next big move.
