Client Services Internship London 2022

At FutureBrand we unite experts in strategy, design, innovation and experience, who work together across the globe to harness the power of brand for growth. We are the creative future company. Our purpose is to create a more positive future which depends on strong values that have been at the heart of FutureBrand since our foundation in 1999.

We work with many exciting and well-known brands across all sectors. Some of the brands we work with/have worked with include Bentley, Nespresso, Sephora, London 2012, ICC Cricket World Cup, NatWest, Mastercard, Nestle.

Role purpose

Playing an integral role in providing support to the Client Services team (c.10 team members) across a wide range of clients and projects.

You will support the relevant team member with the day-to-day detail on your projects. You will need to keep the wheels moving forward, with a can-do attitude where no problem is too big or small. You will support the internal teams in delivering brilliant work and will need to demonstrate an insatiable appetite to get involved, learn and support.

This is an opportunity to learn more about the role of Client services and work as part of a wider team made up of strategy, design and production colleagues. Gaining excellent on the ground experience in brand agency life.

Responsibilities

• Supporting on the day-to-day detail of the projects
• Support the team with preparing thoroughly before any brief or client meeting
• Support with putting together status reports, fact-checking along the way
• Working with the team to ensure resourcing up to date
• Creation of POs
• Proof reading
• Take minutes and notes during meetings for follow-up actions
• Schedule meetings and follow ups, helping the teams stay on top of their deadlines
• Source and identify daily news and trends pertinent to your client(s) business.

Desired skills, competencies and experience

• An inquisitive nature and are keen to learn about our approaches and processes
• Strong organisational skills and the ability to manage a range of day to day operational tasks
• Enthusiastic, proactive and can-do attitude
• Conscientious and self-motivated
• Able to work as part of a team
• Excellent interpersonal and communication skills both verbal and written
• High attention to detail
• Able to use Excel, Word and PowerPoint

We have a number of great benefits that include Private Medical Insurance, Life Assurance, Pension, Group Income Protection, 25 days annual holiday. There are also a range of flexible benefits that are available after successful completion of the probation period, which include discounted gym membership, dental insurance and travel insurance. We have regular perks in the office and have an active Social Committee. FutureBrand is based near Liverpool Street station.

FutureBrand Values

Progressive

Being progressive has always been about optimism, momentum, and openness. Staying progressive means also ensuring what we do s underpinned by embracing a rich diversity of talents, perspectives, and ideas. Only when we have heard from all can we be sure what we do and who we have what it takes to stand out and be truly future proof.

Adaptable

We are comfortable with and open to challenge and change. We live and work in a vibrant, diverse, and dynamic world. To thrive, brands need to balance the time-less and the contemporary, art with science and continually step between facts, data, and creativity – which means we must too.

Collaborative

We believe that ideas get better when they are inherently diverse and shared in highly inclusive ways. We reject traditional hierarchies and what to hear from those who think differently from us, both inside and beyond our businesses. We truly believe that bringing different people together makes great things happen. This is a fundamental benefit of being a global business and we need to make it count.

Empowering

We champion the diversity and equity of opinions, ideas, skills, and perspectives for the difference it brings and the value it creates for all. We believe that diversity, equity and inclusion empowers and are therefore core to our people and our business. We invest in each other’s growth and ensure every person’s professional path is well paved. We welcome frank conversations about where we can do better, and we push ourselves and our clients to adopt more inclusive practices.