Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence.

At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Overview

No previous experience is required.

During your first two weeks, you’ll be in our Travel Insurance Claims Academy where you’ll receive all the training you need to be a huge success in your new career! We also offer an excellent progression programme as well fully funded insurance professional qualifications (CII).

As a Trainee Claims Handler, you’ll receive comprehensive training that covers all aspects of the job, including insurance fundamentals and the handling of Travel Insurance Claims.

In this role, you can expect to handle a wide range of claims, including lost luggage, flight cancellations due to adverse weather, and medical bills incurred while traveling. The training provided will equip you with the knowledge and skills necessary for success in your new role and a career with us.

We’re specifically looking for empathetic people, who keep their cool in what can sometimes be challenging conversations

How you'll make an impact

  • Helping to process travel insurance claims, including reviewing documentation, assessing coverage, and determining claim validity (whether the claim will be paid or not).
  • Phoning or emailing customers to gather information, provide updates on their claim, and talk though any concerns or questions they may have.
  • Working with other team members, such as claims adjusters and supervisors, to make sure we’re dealing with the claim in the very best way possible for everyone.
  • Maintaining accurate and up-to-date records of all claims and related activities.

About you

  • Ability to explain complex language in simple terms, either in writing and/or over the phone
  • Attention to detail to accurately review and assess claim documentation
  • Problem-solving and analytical skills to evaluate whether a claim should be paid or not
  • Empathy and the ability to remain calm and composed when dealing with customers who may be in stressful situations
  • Customer service skills to provide a positive experience for customers throughout their claims process
  • Computer literate
  • GCSEs, or equivalent including English and Maths

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

  • Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ 5 more days
  • Defined contribution pension scheme, which Gallagher will also contribute to
  • Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
  • Income protection, we’ll cover up to 50% of your annual income, with options to top up
  • Health cash plan or Private medical insurance

Other benefits include

  • Three fully paid volunteering days per year
  • Employee Stock Purchase plan, offering company shares at a discount
  • Share incentive plan, HMRC approved, tax effective, stock purchase plan
  • Critical illness cover
  • Discounted gym membership, with over 3,000 gyms nationally
  • Season ticket loan
  • Access to a discounted voucher portal to save money on your weekly shop or next big purchase
  • Emergency back-up family care
  • And many more…

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.

We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.

Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.