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Founded in 1997, GamCare is one of the leading providers of information, advice, and support for anyone affected by gambling harms. We operate the National Gambling Helpline, provide treatment for anyone who is harmed by gambling, create awareness about safer gambling and treatment, and encourage an effective approach to safer gambling within the gambling industry.
The role
This role is an excellent opportunity for someone who is looking to pursue a career in IT. At GamCare we are recruiting a Junior IT Technician which is a new opportunity for someone who has a keen interest in modern technologies and is a confident communicator with an excellent deskside manor. The ideal candidate would have a can-do attitude and enjoy working collaboratively as a part of a small team.
The Junior IT Technician is a pivotal role where you will be providing direct support to internal staff while responding to all logged incidents and requests. On-the-job training will be provided by GamCare’ s IT Operations Manager.
About you
As the successful candidate you will work as part of a hybrid working team, you need to proactively complete tasks and small projects, gather information, responding to all technical queries, work with internal and external stakeholders, use initiative to act and make decisions within your agreed limits of responsibility, identify and implement improvements to respond to the changing demands of GamCare.
With demonstrable experience of supporting multiple stakeholders in a dynamic organisation you will continue to hone your skills in operational support and administration. You will have the knowledge to update spreadsheets, populate reports plus collate and report trends to your team and the wider userbase.
Key responsibilities
- Working with the IT Operations Manager to ensure regular/weekly checks are completed relating to: IT Security; Starters, Movers & Leavers.
- To ensure all new GamCare employees are inducted (IT) to the required level of excellence, and each employee has all the physical tools and relevant data access they require to complete their roles to a high standard, from day one.
- To assist with projects large and small as relates to hardware, software, and telephony services.
- Upkeep of office IT and AV equipment, including regular testing and maintenance, where required.
- Input and upkeep of the GamCare IT Service Catalogue, documenting of all processes and tasks.
- Ensuring the minimum downtime of systems by supporting the enforcement of supplier SLAs and speed of response appropriate to the degree of priority/urgency.
- Day to day liaison between GamCare staff and third-party IT service providers.
- Supporting IT risk management and threat assessment.
- Reporting current trends of incoming IT incidents.
Benefits You Can Enjoy
- 33 days basic annual leave entitlement per annum (pro-rated for part-time colleagues) including bank holidays which increases with service
- A generous Pension Scheme - we contribute 6% and you contribute 2%
- Discretionary company sick pay from day one of service
- Employee Assistance Programme – 24-hour support
GamCare are committed to offering the best support to people affected by gambling harms, as such we welcome applications from candidates with lived experience.
