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    Forget behind the scenes support – you’ll be at the forefront.

    Here at GCHQ, we have a clear purpose - we unlock the complex world of data and communications to protect the UK from threats such as cyber-attacks, terrorism and espionage. Working together towards that goal, we support each other every step of the way in an environment that encourages teamwork and innovation. We’re proud to collaborate – and even prouder to work with purpose.

    About the role

    Without our IT support services, we couldn’t keep the country safe. Now’s your opportunity to join us as part of our IT Customer Service Support team, where you’ll assist colleagues across the business. You could be configuring applications, carrying out audits, or providing support with more general IT issues – whatever the task, you’ll help ensure our operations continue to run smoothly.

    You’ll work with variety of internal and external people from lawyers to software engineers, so you’ll know how to communicate clearly and build excellent working relationships. Importantly, you’ll act as the first point of contact for colleagues in person, over the phone or via email or online chat. So, you’ll be friendly, full of reassurance, and focused on individual customer needs.

    Our IT Service Desk is different to others. We’re still focused on getting colleagues up-and-running when their IT goes wrong - but we’re unique in offering colleagues the chance to work with a wide range of tools and applications that simply don’t exist elsewhere. That means we don’t expect you to know everything from day one. You’ll receive comprehensive training and even get the opportunity to work towards a formal qualification. Surrounded by people who want to help you develop, you’ll learn all about the intelligence services while contributing to the business – and the mission.

    All we need from you is at least two GCSEs (in Maths and English Language) at Grade 4, A-C, or the O-Level pass equivalent. If you have good customer service skills, some experience of using IT applications (although not essential) and the drive to learn and develop your skills, we’ll teach you the rest.

    In return, you’ll receive a competitive salary and a range of great benefits. We’re also open to flexible working options, including part-time (3+ days), compressed hours, and working from either London or Cheltenham. Some roles may accommodate hybrid working (minimum four days in the office), but others will be office-based.

    Salary

    • London £27,836 pro rata (includes £5,500 London pay addition and concessionary pay)
    • Cheltenham £22,336 pro rata (including concessionary pay)