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When you join Gearset you'll have a dedicated mentor to help you through the graduate scheme, making sure you're getting as much out of it as possible, and (perhaps most importantly) making sure you're having a great time. You'll have the opportunity to learn from a passionate, experienced team, as well as working with sales, engineering and product experts—and we'll have the opportunity to learn from you too!
Our grad scheme is a structured training programme which will help to develop your career in Customer Success. We are looking for logical, inquisitive and analytical graduates with no previous experience in software or engineering, but who would be interested in a career in Customer Success, and Software as a Service (SaaS). We’ll teach you skills applicable and transferable within the industry, from the technical use of version control to the way SaaS businesses work with users and clients.
Customer Success is one of the most exciting, and innovative departments in any technology business, and that is no different at Gearset. At its core, it’s about enabling our customers to get the most out of using our products - to help them understand the best way to deploy our tools, to support them in planning their strategy, to assist with queries they have and to troubleshoot any issues as quickly as possible. We get the pleasure of working with the world’s most innovative companies, many of whom are household names.
And what about the team? Whilst we all share a keen interest in technology, have an aptitude for detail, and love talking to customers we’ve all got very different backgrounds: some used to be musicians, some athletes, some archaeologists and some university professors.
Please note the following
- You must be based in the UK for this role
- You’re completing a degree and will have graduated after summer 2023
- This is not a role that we can provide visa sponsorship for
At Gearset you’ll
- Join a team of smart, friendly people
- Work with our customer success, product and development teams to support our users
- Unblock users through supporting them via the in-app chat, by email, and on technical screen shares
- You’ll become familiar with diagnosing and debugging complex issues by developing a deep understanding of Gearset, Salesforce, our users, and their challenges
- As you grow in confidence you’ll be able to provide consultative support and advice to our users on how to best use Gearset and streamline their development process
- You’ll be a customer champion, influencing product development by working closely with our product, marketing, and sales teams to collect and respond to user feedback
What were looking for
- You’ve got the desire to work in a customer-facing role, and you find technical problems interesting
- You have a technical predisposition, with the desire to learn, and the ability to convey complex technical topics with simplicity
- You’re driven by a genuine desire to deliver the best for the end users
- You have demonstrable exceptional writing skills and attention to detail
- You have empathy, and an aptitude for using this to foster working relationships that resonate and engage
- You’ve got excellent organisation and prioritisation skills
Salary benefits and hours
- You'll work full time, Monday to Friday, based from our Cambridge office, but with the opportunity of flexible home working
- Salary is £31k
- Bupa health care
- Flexible working hours
- Free lunch in the office
- Company Pension Plan (matching up to 5%)
- Life Insurance & Critical Illness cover
- Annual development budget of £1500
- Regular socials with the team
- Discounted gym membership, as well as many other wellness benefits
About us
Gearset is the leading DevOps solutions for the millions of people developing on Salesforce, the world's biggest CRM. We have the fast paced exciting environment of a start-up, with the success, stability, and ambition of a scale up.
In a few short years, we’ve rocketed from a 7 person start-up to over 180 people, and have become the DevOps solution of choice for some of the world’s biggest companies, including IBM, McKesson, and even Salesforce themselves. In the last 18 months we’ve opened offices in Belfast and Chicago, alongside our Cambridge (UK) HQ.
We’re proud of what we’ve built and how we’ve built it. We work as a team, where attributes of trust, openness and honesty are key, as they allow us to have a feedback-driven culture that keeps us improving to deliver the best solution for our customers.
Alongside our Glassdoor score of 4.8/5, and customer G2 scores of 4.7/5, we recently gained $55 million in funding, and received three awards from Best Companies UK in 2022. This includes the Best Company to work for in the East of England, UK Top 5 Best Mid-sized Company and Top 3 Best Technology Company to work for in the whole of the UK.
