Client Solutions Consultant 2022

For over 80 years, GfK has been a reliable and trusted insight partner for the world’s biggest companies and leading brands who make a difference in every consumer’s life - and we will continue to build on this. We connect data, science and innovative digital research solutions to provide answers for key business questions around consumers, markets, brands and media. With our headquarters in Germany and a presence in around 60 countries worldwide, you benefit from our global company with a diverse community of ~9,000 employees.

Harnessing the power of our workforce, the greatest asset we have is our people. As part of GfK, you can take your future into your own hands. We value talent, skills and responsibility and support your development within our international teams. We are proud of our heritage and our future: Currently we are in the latter stages of a transformational journey from a traditional market research company to a trusted provider of prescriptive data analytics powered by innovative technology. This is only possible with extraordinary people and this is why we are looking for YOU to help create our future. For our employees as well as for our clients we pursue one goal: Growth from Knowledge!

Job description

As a Client Solutions Consultant you will work in partnership with some of our major communications clients to truly understand their key business questions, design analysis that not only brings in data from our Tech360 product but also utilizes other GfK solutions to create compelling stories that help them to understand both the market as it is now and what to do next.

Our Tech360 product is a key part of our solutions offering in the UK. It has grown rapidly over the past few years and continues to expand its reach and coverage. The solution focuses on mobile, Pay TV and broadband for the Telco industry and is used by leading players as a key data source for understanding the market landscape and size, including the who’s, what’s, whys and how’s of consumer decision making.

If you’re a people person this would be ideal as the day-to-day role involves working closely with other departments across the business, from Sales on integrating data and presentations, to marketing sciences on data weighting and imputation and with Operations on managing the day-to-day running of the product.

However, being able to work with and draw out useful insights from highly complex data is an absolute must. The telco market involves interactions of multiple products, devices, operators and manufacturers, and our questionnaire and dataset reflects this complexity. The successful candidate must have an eye for detail and be able to grasp the inner workings of the resulting data and translate this into actionable insights for clients.

About you

We’re looking for a real team player who can work with and support the rest of the GfK team in driving success for this growing area of the UK business.

Client management:

• Build and manage relationships and ways of working
• Manage multiple client personas, agendas and demands whilst upholding the integrity of the syndicated solution
• Support team in prompt turnaround of KPIs and ongoing requests
• Understand and support client strategy

Data, analysis, presentation:

• Oversee deliverable management for key clients
• Running requests
• Storytelling presentations
• Delivering parts of presentations with a goal to be become lead presenter

Problem solving:

• Proactive approach to pre-empt issues
• Deal with problems that arise effectively and efficiently
• Work with commercial to communicate with clients
• ‘Think outside the box’ when formulating solutions
• Solution orientated approach
• No ‘blame culture’ – one team approach

Cross-business working:

• Can work, collaborate and build relationships with teams across the business

Telco / industry:

• Experience in or desire to develop deep understanding of telco landscape and client needs as addressed by the solution

Personality and skills:

• People person
• Highly proactive
• Highly data literate
• Big picture focus
• Detail-oriented
• Storyteller
• Conscientious and reliable
• MS Office skills

At GfK our history and core values mean mutual trust and respect are fundamental to our continued success. We’re an ethical and honest company that’s wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential.

We are an ethical and honest company that is wholly committed to its clients and employees. We are proud to be an inclusive workplace for all and are committed to equal opportunity in employment which focuses on all of our employees reaching their full potential. At GfK we work collaboratively with our colleagues but offer a flexible working approach, including dividing our time between office & remote working as well as the opportunity to flex our working hours around team core hours.