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A company with a difference, and growing at the speed of light! Giganet is a dynamic, culture-driven business connecting communities to hyperfast, full fibre broadband.
The Opportunity
Giganet are actively investing in early careers programs including work experience, apprenticeships, internships and graduate programs.
We are delighted to offer an entry level "Graduate" role in our Technical Support Team. Working for Giganet you will gain rich insight into how a successful and growing company works and successfully expand your horizons beyond academia.
This role would suit someone coming to the end of their studies computing or networking with an interest in Technical Support. The role requires an inquisitive, problem solving mindset with a customer firs attitude.
About the Role
The Giganet Technical Support Team provides support to our home broadband & business leased line & broadband customers. You will join an established team, committed to providing the best technical support to our residential and business customers, proactively responding and resolving technical issues wherever possible.
You should have excellent verbal and written communication skills, be personable, helping to explain complex issues simply and effectively to end customers. You will be responsible for using the various tools, systems, portals, and your own networking knowledge to troubleshoot end customer technical support questions and faults.
You shall liaise with third party carriers and vendors to resolve requests. For more complex faults or those affecting a large number of customers (MSO/major service outage), you shall escalate to our NOC (Network Operations) Engineers, however you shall retain and own the customer communications for these incidents.
This role requires working for 37.5 hours per week, which will incorporate working between the hours of 8am – 8pm Monday to Friday, and 9am – 8pm Saturday & Sunday, so you must be happy to work on a rota/shift pattern
About You
If you are a person who is excited by change and wants to work with a company undertaking a fast paced transformation and believe you are Giganet-ready, please apply with your CV and a cover letter.
The Recruitment Process
If your CV is shortlisted you will be contacted by our Talent Acquisition Team for an initial screening call. Second stage interviews will be conducted face to face in our Reading or Fareham offices. We are looking to onboard successful candidates at the end of the academic year.
About Us
In return for your hard work, Giganet offers exciting and growing team environment. We have an enviable collaborative culture and really value our people.
As well as a supportive and collaborative environment, Giganet is proud to be able to offer a range of benefits that supports your work and personal life. As a Giganet employee, you will benefit from:
- Hybrid working models
- Bupa Private Health and Dental Cover
- 5% contribution pension
- Enhanced maternity and paternity pay
- Enhanced Sick Pay
- 25 days annual leave
- Life Assurance
- Income protection
- Employee Assistance Program
- Days off for charitable giving and your birthday!
- Eyecare Vouchers
- Cycle to work scheme
- Electric Vehicle Scheme
A career with Giganet is an exciting one and we want to help you be the best you can be. If you are a person who is excited by change and wants to work with a company undertaking a fast paced transformation, get in touch.
