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Gordons Direct is the online store of Gordons Chemists - Northern Ireland’s largest independent pharmacy chain. Our online store allows customers all over the UK and Ireland to take advantage of our great deals and wide range of products!
Key Responsbilities
- IT support in a Helpdesk environment
- Software support to Gordons Chemists employees
- Software configuration on user PC’s and Servers
- Hardware support to Gordons Chemists employees
- Hardware configuration
- Configuration of Smartphones
- Network configuration
- Network support
- To Assist with IT related project work
- To liaise and assist Tier 2 support
- To liaise and assist the IT Manager
Essential Requirements
- Currently studying a graduate course in a computing or IT related discipline
- Excellent working knowledge of MS Excel, MS Word, MS Outlook etc.
- Excellent working knowledge of PC hardware and Microsoft desktop operating systems (Windows 10).
- Highly developed telephone etiquette, good reporting and presentation skills.
- Self-motivated with the ability to work well under pressure.
- Strong problem solving skills.
- Ability to work as part of a team.
- Flexible to travel to branches/access to transport
Desirable Criteria
- Awareness or working knowledge of client server environment and networking configuration.
- Awareness or working knowledge of Microsoft Windows Server operating systems (MS Windows Server 2008R2, 2012, 2016 2019)
- Awareness or working knowledge of VPN, VLAN and WLAN
- Awareness or working knowledge of Microsoft 365
- Awareness or working knowledge of virtualization technologies e.g. VMware ESXi
- Awareness or working knowledge of WIFI
- Experience in retail
