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Do you have an interest in Technology and enjoy supporting and solving customer IT issues? This is an exciting opportunity to join one of the world’s top children’s charities as part of a fast paced, innovative, and friendly Service Desk. You will form part of a highly skilled IT team who will help you develop your skills via a wide variety of work and technology exposure.
Role overview
As the Technical Service Desk Analyst, you will be part of the Service Desk team and the first point of contact for all IT related issues. You will have a genuine passion supporting users both remotely and face-to-face, providing 1st line support, with a keen focus on customer experience.
About you
You have a strong interest in Technology and a willingness to learn and expand on your knowledge, with current experience:
- Providing Serviced Desk support within a small to medium sized commercially oriented environment.
- Providing technical support to end-users by investigating, troubleshooting, resolving problems, and answering questions both on-site and remotely
- Demonstrating excellent communication skills, both written and verbal.
About the team
The Technical Service Desk Analyst will join the Service Desk team, working alongside a Service Desk Analyst and led by the Service Desk Manager. The Service Desk team form part of the IT Team within the Technology Department and help support 250 users across the Charity,
What we can offer you
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
How to apply
Please click on the apply button in the top right hand corner where you will be taken to a short application form to complete. You are encouraged to include a cover letter with your application and should refer to the ‘Gosh Charity Pack’ on the Careers Page of our website before you apply.
About the charity
Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.
