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Are you looking to expand your expertise in IT Support within a global environment that allows you to keep pace with the speed of change? At GSK, we are transforming how new technologies are used to improve performance across the organization.
Job Description
As an IT Service Delivery Manager, you will be responsible for providing leadership and technical guidance over the support of the platform, infrastructure, and solution products across multiple domains/ solution areas, contributing to the future success of the business through innovations in technology.
This role will provide YOU the opportunity to lead key activities to progress YOUR career, these responsibilities include some of the following:
- Management of End to End service solutions and service levels.
- Responsibility for managing offshore global teams.
- Responsibility of managing GSK staff across a globally diverse environment.
- Maintain design authority (in association with architects) for all new and existing applications in the domain.
- Provides leadership, technical direction and GSK expertise to project and support teams composed of GSK FTEs, outsourced resources from strategic partners and software vendors.
- Ensure services are maintained and focused on customer value and compliance to relevant policies and procedures.
- Maintains deep understanding of key technologies and their strategic directions to enable effective impact assessments of any proposed strategic changes or design choices.
- Drive consistent approach to defining and embedding coding standards and drives continuous improvement through vendor partnerships.
- Proactively supports Service Director to develop and deliver continuous improvement of application/infrastructure portfolio to enhance user productivity, increase system reliability and reduce the total cost of ownership.
Why You?
Basic Qualifications
We are looking for professionals with these required skills to achieve our goals:
- Bachelor’s Degree or equivalent
- Proven experience delivering services
- Demonstrated experience managing technical plans and strategic infrastructure supporting business wide performance solutions.
Preferred Qualifications
If you have the following characteristics, it would be a plus:
- Post Graduate degree
- Experience with agile development methods
- Experience with data integration mechanisms
- Experience with architectural design tools
Why GSK
Our values and expectations are at the heart of everything we do and form an important part of our culture.
These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:
- Agile and distributed decision-making – using evidence and applying judgement to balance pace, rigour and risk
- Managing individual and team performance.
- Committed to delivering high quality results, overcoming challenges, focusing on what matters, execution.
- Implementing change initiatives and leading change.
- Sustaining energy and well-being, building resilience in teams.
- Continuously looking for opportunities to learn, build skills and share learning both internally and externally.
- Developing people and building a talent pipeline.
- Translating strategy into action - a compelling narrative, motivating others, setting objectives and delegation.
- Building strong relationships and collaboration, managing trusted stakeholder relationships internally and externally.
- Budgeting and forecasting, commercial and financial acumen.
*This is a job description to aide in the job posting, but does not include all job evaluation details.
