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Hampshire County Council is one of the best performing local authorities in the country; we provide high quality public services to Hampshire residents and our IT teams are central to that success.
We are looking for IT Systems Support and Development Junior Analyst to join the team supporting and developing HCC IT Service Management Tool (Ivanti).
The role
The Service Management tool underpins the Service Management and Service Delivery capabilities of IT to enable the initiatives and business of the broader County Council and its Partners.
We are looking for someone who is self-motivated, with excellent communication skills and able to quickly absorb information and understand new technology.
The role has both support and development responsibilities. It involves fault diagnosis and resolution of issues within the tool, including working with the third-party vendor and IT colleague alike. It also requires delivery of technical requirements to develop the tool - analysis, design, estimating, development, testing and implementation.
Person specification
Essential qualifications, knowledge, skills and experience
- 5 GCSE (level A-C) or equivalent including Maths and English
- Effective communication skills at all levels, including oral, written, presentation and briefing others
- Self-motivated and committed to on-going personal development
- Able to establish effective working relationships with people at all levels
- An ability to quickly absorb information and understand new technologies/solutions
- Experience of working as part of a project team, delivering solutions on time and overcoming obstacles
- Experience of analysing large amounts of data (e.g. using Excel)
Desirable qualifications, knowledge, skills and experience
- Degree and/or industry recognised qualifications
- Database experience/basics
- Web application experience/basics
- Good understanding of existing HCC processes
- Previous experience gained from an IT systems administration role
Good general working knowledge of/familiarity with one or more of the following:
- Providing IT support of and/or development using a Service Management system
- Creating forms using a web forms product
- HTML
- PowerBi
- SQL Server programming and database design
- ITIL working practices
What we can offer you
Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A modern, forward-looking local authority, it offers a pleasant, supportive, and collaborative working environment.
Hampshire County Council is also a flexible employer interested in making the most of your skills and offers a great work life balance. We invest in you through our internal development programmes and training and offer a competitive salary and benefits package.
Applications
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.
In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group. All sections of the population will have equal access to jobs. No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.
We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.
