Responsible for the day-to-day management of assigned account(s). Manages/coordinates Client projects from planning to completion. May serve as the daily contact between the Ageny and the Client. Effectively executes strategies, problem-solves, and develops solid business relationships. Provides Client service support. Here at Havas CX helia, we’re on a mission to become the best customer engagement agency in the UK.
And you’re a big part of making this happen
Better together
What’s the secret to our success? The power of collaboration. Whether that’s across our two teams in London and Cirencester – or our far-reaching global network.
18 countries, 1,200+ people, 25 Villages.
When you work with us, you’ll also be joining Havas CX – an international group dedicated to delivering meaningful customer experiences across the entire customer journey.
Your new colleagues will include the strongest CX minds from a global talent pool. You’ll be in good company.
Together we transform brands through our unique approach.
Your future
Helping brands strengthen their consumer relationships is what we’re all about – flexing and blending our creative and data skills to make each and every interaction truly meaningful.
But it’s not just brands we empower. Working for Havas CX helia means you’re working for a company that loves to empower its people, too.
While you bring the can-do, entreprenial attitude, we’ll equip you with the skills to pull off big ideas – and everything else you need to make the most of your natural talents.
Both professionally and personally, we help you make a difference – so you can enjoy a rewarding career in our industry.
About the role
Reporting Into Senior Account Director
We are looking for a proactive, driven and curious Account Manager to work on our largest account.
Responsibilities
- You’ll be working on a range of projects – from running email / DM campaigns and competitor trackers; to helping support on large transformation projects.
- understand the client’s businesses and keep a keen eye on their competitors and comparators, highlighting to the team any newsworthy or interesting developments.
- comfortable at progressing creative briefs as well as technical requirements (data or development briefs) in order to bring a solution to reality.
- equally comfortable in delivering day to day projects as well as showing appetite for more strategic led initiatives.
- be organised and proactive with a keen eye for detail.
- be good at and enjoy developing relationships – internally and externally.
- be able to drive work forward and spot opportunities for more work.
- be willing to pitch in and help on whatever is needed to support the team.
- be happy working autonomously or in a team.
- be ambitious - we want someone who wants to progress and grow in the role and agency.
Attributes/competencies
- A relentlessly can-do attitude, approaching every challenge as an opportunity to test, prove and improve yourself and bring others with you
- A great team player – proactively and frequently providing reliable support to your colleagues no matter what the task
- A constant thirst for learning – seeks out opportunities to learn from your colleagues or volunteering to support new projects
- Have an opinion – don’t just be a bystander
- Having an adult attitude to solving problems and dealing with difficult conversations
- Responds quickly to queries from internal stakeholders and clients and acts decisively when problems are highlighted.
- Preparing well for 1:1’s and development conversations – taking the initiative for driving your own development with the support of your line manager
- A passion for marketing and engaging customers
- Educated to Degree level and/or Minimum 1-2 years working within direct or integrated agency environment.
- Methodical, with strong attention to detail
- Experience of managing multiple projects simultaneously
- Strong knowledge and experience of using Microsoft Office suite including Excel, Word and PowerPoint
- Experience in digital channels and marketing technology
- Confident and effective communicator
- Smile. Listen. Learn.
