Are you passionate about people and purpose? Do you love the idea of turning everyday interactions into something extraordinary? Join us and help build a future where learning disabled adults live the best life possible.
At Hft, we’re on a mission to create positive change—through campaigning, personalised support, and solutions for independent living. We’re looking for a Supporter Experience Officer to help bring our fundraising journey to life!
About the role
You’ll be the friendly first point of contact for our amazing supporters—whether it’s by phone, post, or online. You’ll make sure their donations are processed accurately, their questions answered warmly, and their generosity celebrated genuinely.
Key responsibilities
- Manage supporter enquiries and ensure every interaction feels personal and valued Process incoming donations and maintain accurate records using our CRM Coordinate administration of Gift Aid and online giving platforms (e.g. JustGiving, CAF and GoFundMe) Support exciting stewardship projects like our annual thank-a-thon Help shape how we nurture long-term relationships with our supporters
What we’re looking for
- Educated to degree level or significant equivalent work experience. A confident communicator with great attention to detail and a natural flair for organisation. Experience of working in admin-heavy roles, ideally within customer service, sales, or charity environments. Experience of, and competence in using computer packages such as Word, Excel, Outlook and PowerPoint. Ability to take ownership of your work, work to deadlines and support others in doing the same. Experience using CRMs like Salesforce or Raiser’s Edge Understand fundraising best practices and GDPR
Why join us
At Hft, we live our values—Kind, Diverse, Positive, Visionary. You’ll be joining a supportive, passionate team in a role where you can truly make a difference. We value creativity, collaboration, and a can-do spirit.
What we offer
- Annual Leave: 33 days (including 8 days statutory bank holidays) Training: Access to award winning training and development Wagestream: Allows you to flexibly access your pay throughout the month and utilise a range of financial support, through its dedicated app Aviva Digicare + workplace: Access to wellbeing services including health checks, Digital GP and mental health support. TELUS health: A 24/service, completely confidential counselling and support platform and helpline that is free for all colleagues to use. Discounted mobile ‘phone contracts. As an Hft employee, you’ll be able to take advantage of Vodafone’s Employee Advantage programme, giving you up to 30% off. Care Friends: Employee referral app – earn money for referring your friends to work for Hft. Free life assurance – 3 x your annual salary
Hft's usual terms and conditions apply. Hft is committed to equal opportunities and welcomes applications from all sections of the community. As a Disability Confident Employer, Hft is helping to ensure that disabled people have the same opportunities to fulfil their potential and realise their aspirations that people without disabilities do. Successful applicants will need to undertake an enhanced disclosure check against the Disclosure and Barring Service (DBS). Having a criminal record may not bar you from employment.
