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In this role you'll be responsible for the daily operations of the Hilti Store in Cardiff, maximising sales opportunities and being responsible for careful stock control.
You will work closely with the field-based sales team, our tool repair workshops and our Customer and Credit Services teams in order to provide our customers with outstanding service, and deliver great results.
About us
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
The role
You will be running the store on a day-to-day basis, where you will be tasked with:
- Individual customer service and consultation, including hands-on demonstrations of all the products and services within our range
- Implementing marketing campaigns with support from the marketing and branding teams Execution and coordination of all processes; e.g. order entry, incoming goods, acceptance of repairs, inventory and cash management
- Developing existing customer relationships by ensuring you are in regular contact with them by phone
- Establishing new relationships, using your excellent social and customer service skills
Unusually within retail, the store is only open Monday to Friday, allowing you the chance to develop further in your retail career without the need to work weekends.
We regularly win Great Place to Work awards globally and are very proud to have been placed on the Times Top 100 Best Companies to Work For list in the UK by our employees for the past 10 years.
Our perks
We really value our people and we've worked hard to develop a reward package that reflects this.
Some of our benefits include:
- Genuine career advancement (more than 80% of all leadership roles are filled internally)
- Competitive salary and above-average performance bonus
- 6% employer pension contributions
- Private Health Insurance and Employee Assistance Programme
- 33 days' holiday (inc. Bank Holidays) plus the ability to purchase 5 days more annually
- Paid leave to work on charitable projects
- Hilti Benefits Box, a reward platform offering a cycle to work scheme and shopping and lifestyle discounts/cashback
Success at Hilti is down to teamwork and ability, no matter what your background.
What you need is
- Previous retail or customer service experience
- Ability to learn technical products and applications quickly
- Strong operational and sales skills
- Mature, assertive attitude and committed to your career development with good communication skills
- Ability to demonstrate that you're a flexible team player with a hunger to learn
- We use a lot of technology to operate our stores so you'll need to be happy using systems such as SAP and Microsoft Office
