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We have an exciting opportunity for an Intern to join the United Kingdom & Ireland (UK&I) Hilton Supply Management (HSM) team on a 12-month placement. The HSM intern for UK&I will be responsible for contributing to and supporting the Supply Management function, specifically in the Customer Engagement team. The Intern's key role is to support functional day-to-day tasks in account management, data management, administrative & support activities.
Why Work for Hilton?
Hilton is one of the largest and fastest-growing hospitality companies in the world, with more than 7,000+ properties in 118 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, including our flagship Hilton Hotels & Resorts brand, which is the most recognised hotel brand in the world.
We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate, and for the last three years, we have been voted by UK students as the most popular Graduate Recruiter in the Hospitality, Leisure and Tourism sector.
Who is Hilton Supply Management (HSM)?
HSM is the world's only truly global procurement powerhouse, leveraging the volume of our entire customer base to secure best-in-class pricing on all products and services and to create extraordinary value for our customers. With more than 11,000 properties around the globe using our programs, we capitalize on the combined economies of scale to negotiate advantageous pricing with industry-leading suppliers.
Hilton Work Perks
In addition to a competitive salary you will also receive a range of excellent benefits - probably the best of which is our Go Hilton Team Member Travel Program. This provides you with access to heavily reduced hotel room rates for you, your family & friends. Perfect for the holiday savvy intern!
In our Watford office you will also benefit from a subsidized canteen, free in- house gym and a games room.
A bit about the job
As part of the internship you will have the chance to experience all areas of the Customer Engagement function. This will include, account management and customer support, business development activities including prospecting and lead generation, multiple system training and system delivery to our customers, cross functional activity such as new program roll out and participate in pan-regional team meetings throughout the year.
This 12 month internship will provide an in-depth insight into Hilton Supply Management Customer Engagement which will include some of the below tasks:
- Account Management (65%)
- Examines data to determine opportunities or problem areas in order to provide feedback for improvement and development for new business.
- Assists in creating a management plan for each customer.
- Assists in driving revenue opportunities with new and existing customers.
- Helps to manage clients, driving customer satisfaction identifying issues.
- Onboarding new clients and performing follow up duties.
- Researching market trends.
- Handling multiple clients whilst maintaining great customer service skills.
- Ensuring Hilton Supply Management knowledge is up to date, familiarity with programs and ability to engage with the Supply Management team.
- Assists the hotels in understanding product needs including the determination of product usage and specifications along with seeking new, alternate or better products.
- Research enquiries on product availability, pricing, specifications, product usage requirements and recommendations as requested.
- Communicates on a regular basis the above information to the hotel purchasing and supply staff and or other hotel departments as needed.
- Data Management (15%)
- Gather appropriate data or information from all relevant sources, e.g. Salesforce, Records, Files, Databases, BirchStreet, HSM Customer Portal, Client Information. etc.
- Ensure all enquiries within specific areas of responsibility are responded to promptly with satisfactory resolution.
- Maintains departmental systems for filing and procedural documentation including contracts management across all client bases.
- Assist with onboarding process for new clients including but not limited to eProcurement installation, supplier orientation and kick off meetings.
- Work with multiple data streams to evaluate customer accounts.
- Administrative & Support Activities (20%)
- Develops and maintains constructive and cooperative relationships with all internal and external stakeholders/personnel whether in person or via telephone.
- Communicates with team members providing relevant business information.
- Collaborates and provides project and general admin support to the Supply Management team, including filing, maintenance of forms and documentation.
- Administrative support for new hotel openings in conjunction with team.
- Can provide training and implementation of Birch Street for new accounts.
- Produces ad-hoc Presentations for use in Business Development and Account Management.
- Ensure hotel, supplier and cross functional department enquiries are directed to the right location within Supply Management.
- Attends departmental meetings pertinent to work assignments and topics of analysis.
- Assists with scheduling of meetings, bookings and conference calls including preparation of associated support materials relevant to Business Development & Account Management.
- Researches and responds to information requests from management.
- Support for the International Supply Management/procurement team.
- Any and all other job duties as assigned.
What are we looking for?
As with any job, we do have certain criteria that you will need to meet in order to be considered for this amazing opportunity. These are detailed as follows;
- Must be in your second year of undergraduate study at the point of application, preferably studying towards a degree in a Business Administration, Hospitality Management or similar discipline
- Must be able to start in July 2023 and available for the full 12 months.
- Must be eligible to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university in order to be eligible to undertake a placement here.
- Excellent written and verbal communication skills including the ability to foster positive relationships quickly.
- Excellent time management skills and the ability to meet targets and the ability to thrive in a high-pressure environment.
- Be highly adaptive and flexible in a fast-paced environment.
- Strong interpersonal and relationship building skills working co-operatively with customers and colleagues alike.
- Proficient in Excel with the ability to quickly learn new programs as required. These include eProcurement and CRM tools
- Highly numerate and exceptional attention to detail and accuracy.
- Would be of benefit to have strong knowledge of Microsoft Excel, including ability to understand/manipulate spreadsheets (Pivot tables and VLOOKUPs), and experience managing large data sets (e.g., 1,000+ rows of data).
- Working knowledge in the creation of Microsoft PowerPoint presentations.
- Absolute discretion and confidentiality regarding sensitive information.
What next?
If you would like to be considered for this internship please ensure that you submit your application (in English) on or before 14th January 2023. Please bear with us whilst we process your application as we receive a lot of interest and we want to ensure that each applicant is given the consideration they deserve.
You’ll be contacted via email by our Graduate Recruitment Team who will inform you of the outcome and (if applicable) next steps. If your application is taken forward, you will be asked to complete a series of online assessments and a video interview.
Beyond the Internship
Whilst we are not always able to guarantee an offer of employment at the end of your studies, we like to keep in touch with our intern community and many have successfully re-joined Hilton upon completion of their degree. To give you a few examples, we currently have former interns working for us in Finance, Marketing, Sales, HR, Engineering, Procurement… The list goes on!
