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Hilton is one of the largest and fastest-growing hospitality companies in the world, with over 6,900 properties with more than 1 million rooms in 122 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100+ million members in our award-winning customer loyalty program, Hilton Honors.
We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate, and for the last five years we have been voted by UK students as the most popular Graduate Recruiter in the Hospitality, Leisure and Tourism sector (TargetJobs Awards 2021)
Hilton Work Perks
In addition to a competitive salary you will also receive a range of excellent benefits - probably the best of which is our Go Hilton Team Member Travel Program. This provides you with access to heavily reduced hotel room rates for you, your family & friends. Perfect for the holiday savvy intern!
In our Watford office you will also benefit from a subsidized canteen, free in- house gym and a games room. You will be part of a cohort of approximately 20 Interns who are spread across various departments, and will be involved in our unique intern programme. This includes monthly meetings and assignments which are designed to support your development.
A bit about the team
This internship offers the opportunity to gain an insight into the Hilton Worldwide Sales UK & Ireland team. The role involves supporting the various specialist teams that support Hilton’s most important corporate, meetings and events, leisure, entertainment and airline clients based in this region. You will be involved with a wide range of activities supporting our team including meetings, events and leisure group enquiries from key clients for our hotels globally, providing management reports, maintaining and updating customer records, working on presentations, newsletters and social media.
A bit about the job
The purpose of the internship is to support with the management of group opportunities received from a portfolio of Hilton Worldwide Sales managed accounts, who are looking to work with Hilton Worldwide properties and destinations. Working under the direction and guidance of the Manager Hilton Worldwide Sales, the primary focus of this role is to provide administrative and system inputting support to the Hilton Worldwide Sales Account Executives, which in turn will increase the productivity of existing relationships both at a customer and hotel level.
Position Summary
To provide administrative and system inputting (Salesforce) support in the management of group opportunities from the managed portfolio of accounts.
Planning Activities 10%
- Develops awareness of key regions and hotels
- Develops awareness of key agents & clients
Organizing Activities 60%
- Prioritize workload to ensure deadlines are adhered to and exceeded
- Efficiently input group opportunities into Salesforce in line with the agreed best practices and timelines
- Follow all guidelines and best practices as set out by the line manager of Hilton Worldwide Sales
- Follow all guidelines and best practices as set out by Governance & Support for Salesforce
- Highlight any technical challenges as they arise.
- Highlight and follow up on lack of response from hotel(s)
- Regular discussions with the wider team to assess workload and plan activities accordingly
Controlling Activities 30%
- Enforces policies and procedures to improve overall operations and effectiveness.
- Ensure proposals and contracts presented negotiated with customers are checked/validated
- Support accurate communication of sales promotions and information to relevant people
- Coordinate any required administrative work in terms of reporting of figures and SIP audit and appeals
- Understanding of Conference & Events terminology
- Understanding of Salesforce terminology
- Understanding of process flow of an opportunity
Supportive Functions
In addition to the performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the line manager based upon the particular requirements of the company.
- Comply with all policies, systems and procedures as laid down by the Manager HWS
- The holder of this statement can be asked to take on other tasks in addition of the ones stated, in a reasonable framework
- Additional supportive functions as appropriate
- Participates in industry events and represents Hilton Worldwide at trade fairs and workshops, agreed by the line manager
- Updates manuals department-related related documents
- Contributes to the development and performance of the team
- Supports training for new team members – if applicable
What are we looking for?
As with any job, we do have certain criteria that you will need to meet in order to be considered for this amazing opportunity. These are detailed as follows;
- Must be in your second year of undergraduate study at the point of application
- Must be able to start in July 2023 and available for the full 12 months.
- Must be eligible to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university in order to be eligible to undertake a placement here.
- The ideal candidate will have at least an interest in the hotel/hospitality industry if not relevant to your degree or any work experience you might have.
- A Hospitality or Business Management related degree is preferred, however we will consider applicants from other disciplines providing you are able to demonstrate a strong desire to progress a career in this area.
- Excellent communication and presentation skills.
- Exceptionally organized and comfortable prioritizing tasks and working to deadlines.
What next?
If you would like to be considered for this internship please ensure that you submit your application (in English) on or before 14th January 2023. Please bear with us whilst we process your application as we receive a lot of interest and we want to ensure that each applicant is given the consideration that they deserve.
You’ll be contacted via email by our Graduate Recruitment Team who will inform you of the outcome and (if applicable) next steps. If your application is taken forward, you will be asked to complete a series of online assessments and a video interview.
