Hilton is one of the largest and fastest-growing hospitality companies in the world, with over 6,900 properties with more than 1 million rooms in 122 countries and territories. In the 100+ years since our founding, we have defined the hospitality industry and established a portfolio of 18 world-class brands, with the emergence of the Tempo brand and including our flagship Hilton Hotels & Resorts brand, which is the most recognized hotel brand in the world. We have more than 100+ million members in our award-winning customer loyalty program, Hilton Honors.
We are consistently endorsed by our employees as a Great Place to Work in all of the countries in which we operate, and for the last five years we have been voted by UK students as the most popular Graduate Recruiter in the Hospitality, Leisure and Tourism sector (TargetJobs Awards 2021)
Hilton Work Perks
In addition to a competitive salary, you will also receive a range of excellent benefits - probably the best of which is our Go Hilton Team Member Travel Program. This provides you with access to heavily reduced hotel room rates for you, your family & friends. Perfect for the holiday-savvy intern!
In our Watford office, you will also benefit from a subsidized canteen and free in-house gym. You will be part of a cohort of approximately 20 Interns who are spread across various departments and will be involved in our unique intern programme. This includes monthly meetings and assignments which are designed to support your development. All corporate interns will get the opportunity to work from home as well.
Position Summary
During this internship you will support the Openings & Transitions EMEA Team with a range of administrative and operational activities. It is a great opportunity to experience hotel openings & conversions milestones both from an operational and corporate side of our business, and you will gain exposure to numerous different projects throughout the duration of your assignment with us.
This position will centrally support the openings & transitions processes, agnostically for all hotels, with key responsibilities being:
- Day-to-day execution of prioritized initiatives to support onboarding of new hotels
- Complete regular pre openings tasks, support the new hotel onboarding process, reducing the timeline of the opening process, and ensuring the hotel team are focusing on property specific onboarding milestones
- Support the hotel’s commercial and operational readiness
- Regularly update and refresh support materials, hotel facing documents and tutorials, knowledge articles and processes to ensure these always reflect the latest brand voice and positioning, cross functional opening tasks
- Support Senior Manager and Director Openings & Transitions Central Services with the hotel transition process
- Support the Senior Manager Openings & Transitions Central Services with administrative tasks
- You will own and deliver on a number of projects, monitoring and presenting your findings back to the wider team as required.
In order to ensure alignment and consistency, and leverage on our resources, this position must be based in the UK and co-located with the wider Brands & Central Operations team and in particular with the BPS EMEA team in Hilton’s Watford office.
Essential Functions and Skills
Support Activities - 70%
- Daily Support of hotels in pre-opening/transitions
- Complete pre-opening/transition tasks & milestones on behalf of hotels.
- Ensure process timelines are met and all objectives are delivered on time for a successful opening/transitions
Content Activities - 20%
- Support the team with video tutorials, fact sheets and similar product solutions made available to our hotels.
Planning & Organising Activities - 10%
- Plan daily, weekly, monthly and quarterly openings & transition support schedules and engagements. Traveling may be required for internal meetings and for some of the hotel openings.
What are we looking for?
As with any job, we do have certain criteria that you will need to meet to be considered for this amazing opportunity. These are detailed as follows:
- Must be in your second year of undergraduate study at the point of application
- Must be able to start in July 2023 and available for the full 12 months.
- Must be eligible to work in the UK. If you are a non-UK national, without EU Settled or Pre-Settled Status then you will need to be studying at a UK university in order to be eligible to undertake a placement here.
- The ideal candidate will have at least an interest in the hotel/hospitality industry if not relevant to your degree or any work experience you might have.
- A Hospitality or Business Management related degree is preferred; however, we will consider applicants from other disciplines providing you are able to demonstrate a strong desire to progress a career in this area.
- Excellent communication and presentation skills.
- Exceptionally organized and comfortable prioritizing tasks and working to deadlines.
- Additional European, Middle Eastern or African language skills would be advantageous, although not essential
What next?
If you would like to be considered for this internship please ensure that you submit your application (in English) on or before 14th January 2023. Please bear with us whilst we process your application as we receive a lot of interest and we want to ensure that each applicant is given the consideration they deserve.
You’ll be contacted via email by our Graduate Recruitment Team who will inform you of the outcome and (if applicable) next steps. If your application is taken forward, you will be asked to complete a series of online assessments and a video interview.
Beyond the Internship
Whilst we are not always able to guarantee an offer of employment at the end of your studies, we like to keep in touch with our intern community and many have successfully re-joined Hilton upon completion of their degree. This internship offers an incredible overview of the industry, making it an ideal launch pad for various subsequent career moves: hotel and real estate investment, asset management, operational performance management, development, finance etc. As proven by our fantastic network of alumni.