Hitachi drives Social Innovation Business, creating a sustainable society through the use of data and technology. We solve customers' and society's challenges with Lumada solutions leveraging IT, OT (Operational Technology) and products.
Hitachi operates under the business structure of “Digital Systems & Services” - supporting our customers’ digital transformation; “Green Energy & Mobility” - contributing to a decarbonized society through energy and railway systems, and “Connective Industries” - connecting products through digital technology to provide solutions in various industries.
Driven by Digital, Green, and Innovation, we aim for growth through co-creation with our customers. The company’s consolidated revenues for fiscal year 2022 (ended March 31, 2023) totaled 10,881.1 billion yen, with 696 consolidated subsidiaries and approximately 320,000 employees worldwide.
Background
Hitachi Social Innovation addresses the world’s most challenging social and environmental challenges. By focusing on more efficient usage of assets and systems, we extract value to reach outcomes that matter for business and society – what we call the double bottom line. Combining 100+ years of experience in operational technology (OT) and 60+ years in IT, we harness Hitachi’s broad capabilities in R&D to deliver cutting edge AI and IOT solutions in the core areas of transport, manufacturing and energy.
At Hitachi ZeroCarbon, we envision a zero-carbon future for society. We are a venture incubation engine which builds innovative end-to-end decarbonization businesses to accelerate the transition to a greener, more efficient world for our customers and society.
Hitachi ZeroCarbon’s mission is to build billion-dollar potential businesses in the green economy to claim Hitachi’s potential as a climate change innovator, and to deliver on our mission to contribute to society. We incubate and build high-tech growth ventures at the intersection of mobility, energy and digital, enabling Hitachi to play a pivotal role in leading the net-zero transition.
What you’ll be doing
The Junior Service Support Analyst is pivotal in maintaining the integrity and quality of service delivery, focusing on restoring normal service operations swiftly while ensuring minimal impact on the customer. This role goes beyond traditional service desk duties, providing the opportunity to work collaboratively with various teams on new and existing projects, enhancing customer satisfaction, and contributing to service improvements
Incident and Service Request Management: Verify and manage tickets, ensuring compliance with Service Level Agreements (SLAs), directing incidents to appropriate teams, and proactively managing potential SLA breaches.
- Stakeholder Engagement: Consistently update all parties throughout the incident lifecycle, escalating issues as needed, and collaborating to resolve challenges promptly.
- Third-Party Management: Interface with internal and external groups, providing accurate data to progress incidents and escalating impediments to service delivery.
What you bring to the team
We’re looking for a team player, who is motivated by delivering great work and the Hitachi vision. Open to candidates across various UK locations, provided they have the capability to work remotely and within commutable distance to London for occasional office visits. (Office Address: Broadgate Tower, 20 Primrose Street, EC2A 2EW) The ideal candidate will possess the following skills and background:
- Engage in continuous improvement processes, contributing insights to enhance service quality.
- Actively participate in customer onboarding, ensuring a smooth transition into service.
- Contribute to the management and testing of system upgrades, and liaise with relevant departments to resolve issues.
- Essential: Experience with Microsoft 365 Suite, strong problem-solving skills, delivery of remote and in-person services, establishing trust with stakeholders.
- Desirable: Knowledge of EV charging infrastructure, and an interest in sustainability and technology, familiarity with ITIL concepts.
- Up to 3 years of experience in a similar or related role.
- Excellent verbal and written communication skills.
- Capable of working independently as well as part of a team
- An ambitious professional eager to grow and assume increased responsibilities.
- A proactive learner keen on professional development through mentorship and training programs.
Benefits package
Along with a market competitive salary and discretionary bonus scheme, employees have the option to work flexibly in line with our hybrid working model and we would be happy to discuss this with you during the hiring process.
Company Funded Benefits
- Generous holiday entitlement - with the option to buy up to an additional 5 days per year
- A Holiday Banking scheme allowing you to bank untaken holiday to use another year
- Group Personal Pension
- Private Medical Insurance with self-funded option to cover family members
- Employee Assistance Programme available to all employees
- Personal Accident Insurance
Voluntary Benefits (funded by employee)
- Cycle To Work scheme
- Gym Membership
- Dental Insurance with option to include dependent children
- Health screening
- Dining card
Our values
We are proud to say we are an equal opportunity employer and welcome all applicants for employment without attention to any factor that doesn’t impact your ability to do the job, including race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are proud of Japanese heritage, with our values expressed through the Hitachi Spirit:
- Wa – Harmony, Trust, Respect
- Makoto – Sincerity, Fairness, Honesty, Integrity
- Kaitakusha-Seishin – Pioneering Spirit, Challenge
If, like us, you’re pioneering, innovative and motivated to build a zero-carbon transportation future, accelerating the world’s transition to greener, more efficient mobility please get in touch!
