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We are a company of thinkers, doers, dreamers and makers. And we’ve been innovating for well over a century, solving our customers’ greatest challenges by making the technology – and now the software – to change the way the whole world works.
We’re a culture driven by collaboration with the best and the brightest. Our culture champions ideas and embraces curiosity. Be it buildings, infrastructure, oil and gas, aerospace, controls or materials, we make a lot of incredible things. But mostly, we make the future.
Are you ready to help us make the future?
Do you want to learn and develop your skills and be surrounded by a knowledgeable team that is continuously exposed to new technologies? We have an opportunity for a Graduate/Junior Field Service Engineer to join the Process Solutions team in Northwest and Northeast Area England.
Overview of the role
- Support the LSS (Lifecycle Service & Support) business and drive the Services business growth and profitability with customer satisfaction and safety record.
- Responsible for the delivery of support services to customers respecting global standards and processes.
- Understand customer needs and resolve issues through technical knowledge.
- Knows customer’s site and contacts and uses Honeywell support network to provide excellent service and quality to customers.
- Focuses on Customer growth and development.
- Identifies service business opportunities in the customers’ installed base.
Principal responsibilities
- Represents Honeywell in all customer interactions in a manner that is consistent with Honeywell values.
- Safety: Meet the Corporate, customer and legal obligations of Health, Safety and Environment (training, use of PPEs and safety observations)
- Customer growth and development: Identifies and develops opportunities for business growth cooperating actively with sales to progress them having an active and influential role with the customer to develop the solution. Actively engages with sales to pursue the opportunities (actively generates sales leads)
- System upgrades and modifications (Installation/configuration/implementation & commissioning) of Honeywell’s product range including Industrial control & safety systems, 3rd party DCS Systems or SCADA products to meet customer specifications. Performs systems modification and upgrades (of different levels of complexity according to job qualification)
- Maintain the customer equipment to the required standard regularly perform preventive maintenance and promptly intervene in maintenance needs.
- System diagnosis: Diagnosis and escalation for rectification of issues in application software.
- Quality of delivery: Deliver promptly against service request, respecting agreed timing
- Internal processes and reporting: Adopt and adhere to global standards in terms of tracking actions (tools and timing) and promptly submit timesheets and billable work to ensure on-time invoicing.
- Application support: based on business requirements and resource planning by the company, dedicated application support will be given to selected customers.
- On request of management participation in progress meetings with customers.
About you
Education & work experience
- Work experience is not a requirement for the Graduate/Junior Field Engineer position.
- Degree qualification in an area of Technology - Electronics, Automation, Control/Instrumentation, Cyber, Computer Science. Or equivalent Apprenticeship Qualification in similar industries (HND/HNC)Previous customer-facing experience is desirable.
Geographic scope & travel requirements
- Typically, responsible for your geographic area from where you live. And a facility to work from home is required.
- Out-of-country travel may be required to meet ad hoc needs.
- Frequent travel out of the office is part of job requirement (customers’ visits)
Technical skills & specific knowledge required
- Awareness of instrument and electrical systems (installation/configuration/implementation)
- Understand the project life cycle from requirements to delivery.
- Understanding the cost structure of service agreements and making appropriate cost-effective decisions
- Basic knowledge of project management skills: able to use project documentation
- English at a proficient level (able to read, write and understand spoken English).
- Excellent interpersonal skills
- Excellent customer handling skills
- Ability to multi-task and prioritise work
- Self-motivated and able to work with minimum supervision.
- Full UK Driving License
What's in it for you?
If this is your dream role, then we'd love to hear from you.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
