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They would also be given the opportunity to work across other tasks within the team, such as Vendor/Supplier Management, and Partner Relations.
This is a placement year opportunity which will take place for 13 months, from 3rd July, 2023 until July 31st, 2024.
Job specifics/responsibilities
Primary
- Prepare and analyse performance reporting for weekly and monthly reviews for senior UK&I and EMEA management.
- Work with both internal and external stakeholders to achieve our KPIs.
- Understand customer satisfaction drivers and drive programs to fix recurring root causes.
- Benchmark performance cross-region and ensure best practices are shared.
- Review & analyse how our processes impact our sNPS (Service Net Promotor Score), and how we can improve in line with EMEA targets.
- Assist with customer and partner escalations, resolving them quickly to provide excellent customer/partner satisfaction.
- Cooperate with the intern cohort to organise & provide volunteering and work on group projects.
Secondary
- Help improve the CSS organisations reputation within the business
- Participate in EMEA forums to learn best practice.
- Create process maps and improve existing ones.
- Compare our services with our competition to provide context to our service offering.
- Help implement the agreed Statement of Work (SOW) with our onsite service partners.
Skills and Qualifications
- Be an excellent communicator & presenter
- Be analytical and a problem solver
- Eager to seek solutions and improve knowledge in service delivery
- Attention to detail, while being able to focus on top impacts/topics
- Team collaboration, both inside and outside HP
- Customer service skills
- Prioritisation skills
- Resilient to pressure
Throughout the programme, your manager will take vested interest in your development and dedicate time to set clear goals and provide you feedback along the entire internship. You'll have access to 10,000+ learning nuggets to sharpen your business acumen and professional skills.
Beyond that, you will train, practice and have fun, alongside your intern peers, HP best professionals, learning also from senior managers that can help you take your career forward. Internal global competitions and games will expand your international network and cross-cultural experience.
At HP, we believe in the power of ideas. And we believe that ideas thrive best in a culture of teamwork. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work.
At HP, the future is yours to create.
About HP
You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you. So are we. We love taking on tough challenges, disrupting the status quo, and creating what’s next. We’re in search of talented people who are inspired by big challenges, driven to learn and grow, and dedicated to making a meaningful difference.
HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.
Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are. From the boardroom to factory floor, we create a culture where everyone is respected and where people can be themselves, while being a part of something bigger than themselves. We celebrate the notion that you can belong at HP and bring your authentic self to work each and every day. When you do that, you’re more innovative and that helps grow our bottom line. Come to HP and thrive!
