Who’s Instem? Well, we’re a global provider of industry leading software solutions and services, which enables our clients to ‘bring life enhancing products to market faster’. We boast over 700 pharmaceutical clients (including all the top 20!), ranging from small to enterprise-sized organisations.
Over 50% of the global drug discovery process runs through our software at some point. Therefore, each Instem employee has a significant impact in helping to save/prolong people's lives all over the world. We want you to join our mission!
What we need
The Associate Support Analyst is responsible for covering the support desk, triaging support incidents and responding to technical requests.
What to expect
- Responding to telephone support calls and calls received via other media and mechanisms
- Logging and triage of such calls
- Provision of advice and assistance relating to products and services
- Fulfilling technical requests (such as user creation / password resets)
- Provision of support/advice
- Liaison and consultation with other departments as both a recipient and provider of information
- Developing a knowledge of supported applications
- Contribution to Business Process Improvement initiatives
- Adherence to the Company’s Quality Management System to ensure that all work is handled securely, professionally and diligently
Skills you’ll need
- Developing familiarity with products/services
- Good communication skills
- Reasonable organisational skills
- Ability to prioritise under pressure
- Ability to recognise need for more specialist input.
Package
Competitive Salary, Flexible Working, Development & Opportunity (Personal & Technical), Private Medical (Optical & Dental options), Matching Contributory Pension, 25 Days Leave + Public Holidays + Buy and Sell Scheme, Life Insurance, Referral Scheme, Employee Assistance Program, Benefits Hub.
We hire exceptional, enthusiastic people, and everyone is empowered to think solo, take the initiative and be innovative. We invite you to explore a world of opportunities with us, and to have influence in helping us achieve our goals, by being you!
An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Instem stores and processes data using an Applicant Tracking System (ATS). Click below for more information regarding our privacy policy. #LI-KL #LI-HYBRID
