Graduate Research Executive Channel Performance London 2024

Are you looking to start in your career in one of the world’s largest Market Research organisations?

This role is crucial to the success of the Client Success team and of the wider Channel Performance team in terms of building relationships with clients’ businesses, adding value, and delivering impact from our mystery shopping programmes.

For our clients we are proud that this helps our client's size, measure, and drive improved performance across their channels - usually physical locations, contact centres, and digital purchases.

What will I be doing?

As a Graduate Research Executive you will be joining a team dedicated to working across a variety of cross-sector clients including retail, travel, hospitality and telecommunication. We provide crucial data and insights to our clients to manage, monitor and improve all aspects of customer experience and operational performance.

As a team we take a very ‘hands on’ approach to the management of each project. This means we are intimately involved with all project processes from data collection, though data processing, quality and reporting. The management and ongoing improvement of these processes forms a big part of what we do. In this role you will:

• Support the Client Success team in the management of various mystery shopping programmes for our clients, ensuring projects are delivered on time and to the client’s quality standards.
• Carry out key project tasks and be responsible for the day-to-day management of the project data flow. Including crucial quality checks and resolving queries from the various internal teams, mystery shoppers and operations.
• Work closely with and support the various internal teams to proactively identify and methodically resolve problems, implement solutions or changes to consistently improve the project outputs, efficiency, and impact.
• Actively participate in managing the client relationship, working directly with our client’s stakeholders, participating in regular meetings, and taking a proactive approach to developing knowledge of the client’s business.
• Support in the analysis of large data sets, carrying out quality checks and pulling out the key insights to help the project deliver real impact to our clients.
• Proactively look for ways to improve the quality and efficiency of project processes. This includes taking an active role in identifying training needs for our mystery shoppers and in the design and delivery of mystery shopper training.
• Prepare and check project outputs which include Excel, PowerPoint and website-based reports. Building a deep understanding of the project data and the client’s business to proactively identify new insights outside of the standard project deliverables.

What do I need to bring with me?

To be successful in this role you will need an interest in Mystery Shopping or Market Research, and the following skills and experience:

• Excellent attention to detail
• Ability to confidently work with and analyse large datasets to identify the story from the data.
• Ability to rigorously follow processes but also have the curiosity and confidence to identify, suggest and implement improvements.
• Proactive, independent and a self-starter. You stay cool under pressure and contribute to our very positive team culture!
• A desire to work closely with clients and become an expert in their business and the industry.
• Strong organisational and time management skills.
• A passion for understanding people and market landscapes and a curious mind, which means that you are always asking “what does this mean for my client?”
• Strong Office skills including Word, Excel and PowerPoint.

Along with…

• The unrestricted right to work in the UK

What is in it for me?

Our Generation Ipsos programme provides a comprehensive foundation in research and how it’s practically applied in a commercial environment. You’ll be trained in client management, project management and the nitty-gritty of research including methodologies, sampling, weighting and ethics. You’ll learn through real life, hands-on experience, webinars, seminars and specialist workshops.

We’ll provide you with dedicated training designed to achieve the industry recognised Market Research Society (MRS) Advanced Certificate accreditation. Networking is a key skill so we have Early Careers events with other Graduates, Placement Students and Interns across the company.

Having a flexible working culture where we support our colleagues and celebrate our successes is important to us. We invest our time in you and you’ll benefit from working alongside our expert teams.

Your manager will help you set goals to achieve your personal objectives throughout the year and help you exceed these.

And the fun stuff …

• 25 days’ holiday which increases over time to 30 days, plus an extra day for your birthday
• Annual summer and All Staff events
• Team socials, including Christmas parties
• Season ticket loan
• Future talent loan - an optional and interest-free loan of up to £1000 to help with any unexpected costs, so you can focus on having a great start to your career
• A huge variety of benefits e.g. pension contributions, income protection, winter flu jabs, eye care vouchers, online and high street discounts
• Opportunity to participate in and benefit from participation in our multiple Diversity and Inclusion ‘Belong’ groups, which bring together people with shared identities and interests to ensure that their voices are heard through the company and that Ipsos can continue to carry out research that is most representative of the UK and wider world today. (Our current – highly active – groups comprise: the Gender Balance Network, the Race, Ethnicity, and Cultural Heritage group, Ipsos Pride, Parent Network, Menopause Support Group, Neurodiversity Network, Carers Network, and the International Employees Network, and we are always open to creating more groups where they represent our people and our values).

How to apply

To apply, please follow the link below. From here you will be taken to our recruitment partner, Instant Impact’s website where you can fill out our application form. Those who are successful at this stage will be progressed to a virtual interview. The final stage will be an assessment centre.

Applications close on Tuesday 6th February 2024 but we may close early if we receive a high volume of applications.

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.