Applications for this job are now closed
Are you looking to start and develop your career in one of the world’s largest Research Organisations?
Have you ever had a terrible customer experience and wondered how many others have had the same experience and why the company doesn’t fix it? Or had a great experience and told your friends about it?
Customer Experience (CX) is central to business sustainability and success and our goal is to help clients do that better.
Join us and you will be part of a global community of specialist customer experience researchers, programme managers, analysts and advisors. You will gain extensive exposure to a wide range of customer feedback tools, methodologies, data interpretation tools and services, working with some of the UK’s leading brands and organisations.
About The Role
As a Graduate Research Executive, you’ll be encouraged and supported to take responsibility from the outset. From day one, you’ll be working on live projects for some of our clients across a variety of industry sectors including hospitality, automotive, financial services, healthcare, tech and telco.
You will gain exposure to a variety of research approaches - quantitative, qualitative, ad hoc and tracking studies – building research skills whilst also working alongside CX experts delivering in a variety of ways from reports, presentations to data delivery platforms and dashboards.
Your core role is to deliver CX projects and solutions:
- Seeing the end-to-end project life cycle: taking client briefs, working through time lines and costings, questionnaire development, quality control, and liaising with our international fieldwork specialists
- Survey design: liaise with client on expectations and anticipated outcome; recommend appropriate method of data collection to meet research objectives; design questionnaires
- Fieldwork management: monitor response against sample quotas; monitor fieldwork for errors or unexpected abnormalities; manage timings; liaise with internal panel team
- Analysis and reporting: produce written and visual reports, helping us think about how we can deliver our conclusions in an engaging and creative way; attend and contribute to client presentations
About You
- A passion for understanding customer behaviour and creating the ideal customer experience
- A natural curiosity about the world we live in and an intrigue for human behaviour
- Strong story telling and communication skills
- Proven ability to work with survey data/ evidence
- Exceptional attention to detail and a meticulous approach to analysing data
- Strong interpersonal skills – the ability to communicate clearly and persuasively
- Independent, self-starter. You stay cool under pressure and contribute to our very positive office culture!
- Proactive, you put yourself forward and find ways to help the team
Along With...
- Confidence to explore new things from technical platforms to using AI and emerging technologies
- Proficient in Microsoft Word, Excel and PowerPoint
- Experience of coding verbatim comments, data platforms or CX platforms (such as Medallia or Qualtrics) is a bonus
- Unrestricted right to work in the UK
Our Offer
Our Generation Ipsos programme provides a comprehensive foundation in research and how it’s practically applied in a commercial environment. You’ll be trained in client management, project management and the details of research including methodologies, sampling, weighting and ethics. You’ll learn through real life, hands-on experience, webinars, seminars and specialist workshops.
We’ll provide you with dedicated training designed to achieve the industry recognised Market Research Society (MRS) Advanced Certificate accreditation. Networking is a key skill so we have Early Careers events with other Graduates, Placement Students and Interns across the company.
Having a flexible working culture where we support our colleagues and celebrate our successes is important to us. We invest our time in you and you’ll benefit from working alongside our expert teams.
Your manager will help you set goals to achieve your personal objectives throughout the year and help you exceed these.
And the Fun Stuff …
- 25 days’ holiday which increases over time to 30 days, plus an extra day for your birthday
- Annual summer and All Staff events
- Team socials, including Christmas parties
- Season ticket loan
- Future talent loan - an optional and interest-free loan of up to £1000 to help with any unexpected costs, so you can focus on having a great start to your career
- A huge variety of benefits e.g. pension contributions, income protection, winter flu jabs, eye care vouchers, online and high street discounts
- Opportunity to participate in and benefit from participation in our multiple Diversity and Inclusion ‘Belong’ groups, which bring together people with shared identities and interests to ensure that their voices are heard through the company and that Ipsos can continue to carry out research that is most representative of the UK and wider world today. (Our current – highly active – groups comprise: the Gender Balance Network, the Race, Ethnicity, and Cultural Heritage group, Ipsos Pride, Parent Network, Menopause Support Group, Neurodiversity Network, Carers Network, and the International Employees Network, and we are always open to creating more groups where they represent our people and our values).
Applications close on 28th September but we may close early if we receive a high volume of applications.
We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.
