Graduate Technology Executive (Customer Experience) 2025

Are you driven by data and passionate about insights? We are a leading global market research company, enabling organisations to make smarter, bolder, and faster decisions.

We operate in 90 different markets and have 17 different teams conducting different areas of research within the UK. Platform Services plays an integral role to the broader Customer Experience team at Ipsos. Experts in software implementation, this specialised team of 12 builds high-impact customer experience programmes using the latest data management and cloud-based technology.

Our CX programmes can run both locally or globally, spanning multiple sectors, such as healthcare, retail, automotive, finance, insurance, and telecommunications - giving the team the opportunity to gain breadth of experience across industries and markets. 

The role

This role presents the right candidate with the opportunity to become conversant in some of the industry's fastest growing and leading tech. CX software is a booming industry with the technology we place at the centre of programmes playing a critical role in the customer experience.

Supported by your manager & team, you will: 

• Gain exposure to research and experience in the Platform Services process and acquire the confidence to apply this knowledge. 
• Gain experience in core Platform Services skills and begin to use them to support the wider team.
• Interpret and respond to platform briefs via the ticketing system, beginning to communicate directly with internal team members.
•  Start to act on and complete implementation tasks, working closely with the team. Tasks may include data mapping, survey, and dashboard building, writing code, testing, as well as analysing and trouble-shooting issues, such as data queries or platform errors.

About you

We encourage diversity of thought so we look for candidates who are as diverse as the societies, markets and people we work with. Therefore we are looking for:

• A technical mindset wanting to understand how to configure and build using latest technology. 
• Strong organisational and attention to detail skills, with a commitment to accuracy and integrity in every task.
• An analytical approach with a keenness to troubleshoot and challenge yourself to find solutions.
• A creative thinker and completer finisher with the ability to pick up and run with an idea from concept to completion.
• An ability to work alone, focused on a single deliverable for an extended period.
• A curiosity and learning agility that fosters exploration of new ideas and an openness to learn new products and tools. 
• Embraces collaboration and teamwork, working effectively with others and valuing diverse perspectives to build on colleagues' strengths.
• A focus on self-awareness and a growth mindset, driven to succeed and make a real impact, with a willingness to reflect, learn, and grow.
• An aptitude for leveraging AI tools and techniques to enhance research and implementation, in line with Ipsos' standards and policies.

Desirable

• Programming experience or an understanding of how programming works.
• Experience with web technologies including JavaScript, HTML, and CSS.  Also experienced with data formats like JSON and XML.
• Knowledge of API technology.

Along with

• The unrestricted right to work in the UK

Why Ipsos

Launch your career with our 12-month global Generation Ipsos Graduate Programme. You will gain the essential skills, values, and in-depth knowledge to excel as a top market research professional.  Benefitting from extensive, best-in-class training covering technical, research, personal, and client-focused skills. Being part of a cohort, you will collaborate with fellow graduates across the business, building your network and driving innovation.

After completing the programme, you will be eligible for promotion to further your career at Ipsos.

Benefits

• 25 days’ holiday that increases to 30 days over time, plus an extra day off for your birthday
• Industry-leading Graduate Programme to kickstart your career with top training and development opportunities
• Flexible working and inclusive bank holiday options, recognising the diversity of our workforce and that people may celebrate different events
• Interest-free Future Talent Loan of up to £1,000, providing optional support for unexpected costs so you can focus on starting your career
• Work abroad for up to 6 weeks within a rolling 12-month period (subject to relevant Right to Work requirements)
• Bupa Well+ Health and Wellbeing Services for ongoing health and wellness support
• Comprehensive benefits including pension contributions, income protection, winter flu jabs, eye care vouchers, and many others
• Company paid Curiosity & ESG Days
• Diversity and Inclusion Belong Networks, bringing together people with shared identities and interests to foster a welcoming and supportive workplace

Successful applicants will move on to a cognitive and personality assessment, followed by a virtual interview with one of our talent partners. The final stage will be an in-person assessment centre at our London office during February and we're looking for candidates to start on the 17th March. 

We are committed to equality, treating people fairly, promoting a positive and inclusive working environment and ensuring we have diversity of people and views. We recognise that this is important for our business success - a more diverse workforce will enable us to better reflect and understand the world we research and ultimately deliver better research and insight to our clients.

About Ipsos

Global leader in market research, Ipsos delivers reliable information and true understanding of Society, Markets and People. Our solutions use data from surveys, polls, social media or qualitative, and provide actionable insights into the experience and opinions of citizens, consumers, patients, customers, employees.